Operations & Bookings Coordinator

Office & Operations Coordinator

SIGNET REMOVALS – Cambridge | Hybrid

Full-time | Flexible hours | Office & WFH | Cash in hand

SIGNET REMOVALS is looking for a reliable, organised and confident person to help manage the day-to-day office and operations of our growing removals business.

This is a varied role and would suit someone who enjoys speaking to customers, organising bookings and keeping things running smoothly.

Main Responsibilities

• Answer incoming calls and customer enquiries
• Manage WhatsApp, emails and messages
• Take bookings and manage the diary
• Arrange and schedule removals jobs
• Coordinate drivers and moving teams
• Communicate with customers before and during their move
• Deal with changes, delays and general customer queries
• Prepare quotations and assist with invoices
• Keep customer and job information up to date
• General office and administrative work
• Help manage the day-to-day running of the business

What We're Looking For

• Good communication skills
• Friendly and professional manner
• Very organised and good with time management
• Comfortable speaking to customers on the phone
• Good computer skills
• Able to use WhatsApp, email and basic spreadsheets
• Reliable and trustworthy
• Able to work independently and use initiative
• Calm under pressure
• Flexible when required

Previous experience in removals, logistics, transport, bookings or customer service is beneficial but not essential.

The most important thing is having the right attitude and being able to take responsibility.

Working Hours

This is a flexible hybrid role, with a combination of office-based and work-from-home working.

Some evening and weekend availability may occasionally be required due to the nature of the removals business.

Why Join Us?

This is an opportunity to become an important part of a growing local business, with potential to progress into a more senior Operations Manager position as the company grows.

If you're organised, proactive and enjoy dealing with people, we'd love to hear from you.

Apply through Indeed with your CV and a short introduction about yourself.

Application question(s):

• This is a hybrid role involving both office and work-from-home work. Are you comfortable with this?
• The role requires flexibility, including occasional evenings and weekends. Are you able to work flexibly when required?
• How would you rate your confidence when answering customer phone calls and dealing with enquiries?
• Have you previously worked in a role involving bookings, scheduling, customer service, logistics or coordinating staff?
• What experience do you have managing multiple tasks at the same time?
• A driver calls to say they are running 1 hour late and the customer is expecting them. What would you do? (short answer)
• A customer calls wanting to make a booking while you are already dealing with another customer and several WhatsApp messages are coming through. How would you prioritise everything?

Short answer

• How comfortable are you using computers, email, WhatsApp, calendars and spreadsheets?
• This role requires someone who can work independently without being constantly supervised. How would you describe yourself?

Very independent
Mostly independent
I prefer regular supervision
I need instructions for most tasks

• Have you worked in removals, logistics, transport, property services or a similar industry?
• What is your availability? Please include your preferred working hours and any restrictions.

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Cambridge (Cambridgeshire, East of England Region)