Operations & Business Processing Administrator

About the role

We are looking for a detail-oriented and proactive Operations & Business Processing Administrator to support the day-to-day operational activities of the business. This role is responsible for ensuring the accurate and timely processing of business transactions, maintaining operational records, coordinating with internal stakeholders and external partners, and delivering high-quality administrative support that contributes to an efficient and compliant operating environment.

Key responsibilities

• Process new business submissions, servicing requests, renewals, endorsements and other operational transactions accurately and within service standards.
• Perform completeness and quality checks on submitted documentation before processing.
• Monitor outstanding cases and proactively follow up with advisers, providers and relevant stakeholders.
• Liaise with insurers, investment platforms and business partners to facilitate smooth case processing.
• Update operational systems and maintain accurate records.
• Maintain organised electronic records and filing systems.
• Support document management and archival activities.
• Assist with data entry, reconciliation and system updates.
• Monitor shared operational mailboxes and respond or route enquiries appropriately.
• Provide operational support to financial advisers and internal departments.

Job Rerequirements

• Diploma or Bachelor's Degree in Business Administration, Finance, Operations Management or a related discipline.
• 1–3 years of experience in operations, administration or business processing.
• Experience within the financial services, insurance or financial advisory industry is advantageous but not mandatory.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Comfortable learning new systems and digital platforms.
• Positive attitude with a strong sense of ownership and accountability.