Operations & Client Coordinator

WHAT WE OFFER

• Genuine opportunity for growth — both in hours and career progression
• A great team culture where your voice matters
• A workplace where you'll be listened to and valued
• The chance to be part of a growing, women-led business making its mark on the Peninsula

WE ARE

We're a landscape construction business on the Mornington Peninsula, building beautiful outdoor spaces — paving, retaining walls, turf, garden beds, and hardscaping.

As we grow, we're looking for an organised, switched-on person to come on board and help keep the business running smoothly behind the scenes.

This role starts at two to three days per week, with the opportunity to grow into a full-time operations position as the business expands.

If you're someone who wants to grow with a business rather than slot into a fixed role, this is for you.

ABOUT YOU

• Reliable and trustworthy — we need someone we can count on
• Highly organised, with great attention to detail
• Pretty tech-savvy
• Proven understanding of social media — you know how content gets planned, scheduled and filmed, not just posted
• Strong sales experience — confident following up leads and turning enquiries into booked jobs
• An understanding of the construction industry is a big plus
• A warm, professional manner with clients
• Sick and tired of working with a boss who doesn't value you or your input

WHAT YOU'LL BE DOING

• Invoicing and reconciling transactions in Xero
• Responding to new enquiries and managing bookings
• Handling and scheduling the work calendar
• Preparing quotes using our existing template
• Material organisation and ordering
• Supporting client communications
• Coordinating our social media content — scheduling posts and helping film on-the-job content

HOW TO APPLY

Along with your CV, we'd love you to send through a short video (2–3 minutes max) introducing yourself and answering the following:

1. Tell us a bit about yourself and why this role caught your eye.
2. Walk us through how you stay organised when you've got a lot on your plate — what tools or systems do you rely on?
3. What does great client communication look like to you?
4. Tell us about a time you helped grow or manage a brand's social media presence.
5. What does great sales follow-up look like to you?

It doesn't need to be polished — filmed on your phone is perfect. We just want to get a feel for who you are.

Send your CV and video. We can't wait to meet you.