Operations & Client Delivery Executive

WE’RE HIRING: OPERATIONS & CLIENT DELIVERY EXECUTIVE

Location: Remote
Employment type: Full-time
Salary: ₦80,000/month + performance incentives

We are looking for a highly organised and tech-savvy Operations & Client Delivery Executive to support our growing team and ensure that our internal systems, client engagements and service delivery run smoothly.

This is a hands-on role for someone who enjoys getting things organised, following through on tasks and making sure things actually get done.

What you’ll do

• Coordinate day-to-day operational activities and internal follow-ups.
• Support client onboarding, requirements gathering and service delivery.
• Coordinate recruitment assignments from client brief through to completion.
• Track client requirements, service delivery deadlines and outstanding actions.
• Support the preparation and management of client documents, proposals, invoices, SLAs and related records.
• Manage and organise company email, calendars and communication using Microsoft Outlook/Microsoft 365.
• Support the use of Microsoft Teams, CRM and other business tools across the organisation.
• Maintain organised digital files, client records and internal documentation.
• Follow up with team members to ensure agreed actions and deadlines are met.
• Identify gaps in processes and help improve how we work.
• Provide general operational support to the commercial and recruitment teams.

What we’re looking for

You should be someone who:

• Is highly organised and pays attention to detail.
• Can work independently without needing to be chased constantly.
• Is comfortable using technology and learning new business tools.
• Has practical experience with Microsoft Outlook/Microsoft 365 and preferably Microsoft Teams.
• Has experience using a CRM or similar business management tools.
• Communicates clearly and professionally.
• Can manage multiple tasks and priorities.
• Is proactive and good at following things through to completion.
• Has experience in operations, administration, client service, recruitment coordination or a similar role.

Experience in a recruitment, consulting, professional services or other client-facing business will be an advantage.

Important

This is not a passive administrative role. We need someone who can take ownership, organise things, follow through and help us build better systems as the company grows.

If you are organised, resourceful, comfortable with business technology and enjoy making things work properly, we would like to hear from you.

Pay: From ₦80,000.00 per month

Application Question(s):

• Have you previously coordinated client requirements or service delivery from the time a client gives a brief until the assignment is completed? If yes, kindly describe.
• How would you rate your practical experience with Microsoft Outlook?

Beginner
Basic
Intermediate
Advanced

• Which of the following tools have you used professionally? Select the one that apply.

Microsoft Outlook
Microsoft Teams
Microsoft 365
CRM
Google Workspace
Project/task management tools
None of the above

Work Location: Remote