Operations and Client Onboarding

Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Job Description:

We are hiring a talented Operations and Client Onboarding professional to join our team.

Responsibilities:

• Manage the end-to-end client account opening process.
• Perform and/or supervise KYC and client identification procedures.
• Validate client documentation and ensure completeness of onboarding files.
• Coordinate client verification and onboarding workflows with third-party providers and technology platforms.
• Ensure that onboarding procedures comply with Brazilian regulatory requirements and CFI internal policies.
• Manage the local client support channel and coordinate resolution of operational/client requests.
• Establish operational procedures, checklists and internal workflows.
• Coordinate with Compliance regarding KYC, AML and client verification requirements.
• Coordinate with Commercial regarding new client onboarding and account activation.
• Coordinate with the local technology/operations team regarding onboarding systems and integrations.
• Support reconciliation and operational processes with the local partner where required.
• Maintain appropriate records and operational controls.
• Identify operational risks, bottlenecks and opportunities for automation.
• Establish KPIs and reporting for onboarding and client operations.
• Develop procedures and training for future junior/BP operational staff.
• Eventually recruit, train and manage the local Operations team.

Requirements:

• 3–5+ years of experience in Operations, Back Office, Client Onboarding or Client Services within a Brazilian CTVM/DTVM, brokerage, bank or regulated financial institution.
• Strong practical knowledge of Brazilian brokerage account-opening procedures.
• Experience with KYC/client documentation and operational controls.
• Experience dealing with clients and internal commercial teams.
• Understanding of Brazilian financial-market operational processes.
• Experience with brokerage systems and/or CRM/onboarding platforms is desirable.
• Previous experience building or improving operational procedures is highly desirable.
• English is desirable, particularly for interaction with CFI Global teams.

Why join CFI?

• We’re a fast-growing, multinational company
• Competitive salaries and benefits
• Work and learn with industry professions
• Supportive and collaborative environment
• Unlimited opportunities for growth and development