Operations & Client Services Administrator

Overview

We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services Administrator to support the rapid growth of our fast-paced nanny and companion care company. This role is ideal for someone who thrives in a dynamic environment, enjoys building relationships, and can confidently balance sales, operations, recruiting, and client management responsibilities.

The ideal candidate is a strong communicator with excellent people skills, the ability to build quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth day-to-day operations while helping grow the business through client engagement, lead generation, recruiting, and community presence.

This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to multitask while maintaining exceptional customer service.

Key Responsibilities

Client Relations & Sales

• Build strong relationships with prospective and existing clients through excellent communication and customer service
• Conduct consultations with families and clients to assess care needs and recommend appropriate services
• Develop quick rapport and trust with clients, caregivers, and community partners
• Follow up on inquiries, leads, and referrals in a timely and professional manner
• Assist with converting leads into active clients through relationship-based sales
• Maintain high client satisfaction and support ongoing retention efforts
• Resolve client concerns professionally and efficiently

Social Media & Lead Generation

• Support business growth through social media engagement and outreach
• Assist with content creation, posting, and community engagement across platforms (Facebook, Instagram, LinkedIn, etc.)
• Identify and pursue lead generation opportunities through networking, digital marketing, and community relationships
• Monitor inquiries generated from social media and marketing efforts
• Represent the company professionally online and in the community

Recruiting, Hiring & Onboarding

• Recruit, screen, and interview nanny and companion care candidates
• Coordinate onboarding processes, orientation, and training documentation
• Verify references, credentials, and employment eligibility
• Assist with caregiver matching and placement coordination
• Maintain employee records and compliance documentation
• Support employee engagement and retention initiatives

Administrative & Operations Support

• Manage caregiver and client scheduling in a fast-paced environment
• Assist with payroll processing and timesheet review
• Perform data entry and maintain accurate records within scheduling/CRM systems
• Support office operations, organization, and workflow efficiency
• Maintain confidentiality and professionalism with sensitive information
• Assist leadership with special projects and operational initiatives

Community Outreach & Events

• Attend networking events, community outreach opportunities, and business development meetings
• Represent the company professionally at in-person events
• Build referral relationships with community organizations, healthcare professionals, schools, and local businesses
• Assist with marketing and brand visibility initiatives

Travel Requirements

• Occasional local and regional travel for events, meetings, recruiting, or business development
• Travel expected to be less than 10%

Qualifications

Required Skills & Experience

• Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred
• Strong interpersonal and communication skills
• Ability to build quick rapport and maintain professional relationships
• Experience with scheduling, onboarding, or employee coordination
• Comfortable working in a fast-paced, rapidly growing environment
• Proficient with technology, scheduling systems, Microsoft Office, Google Workspace, and social media platforms
• Strong organizational and multitasking abilities
• Ability to work independently and prioritize effectively

Preferred Qualifications

• Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or client services
• Experience with social media marketing or lead generation
• Recruiting or staffing experience
• CRM or scheduling software experience
• Event coordination or community outreach experience

Desired Personality Traits

We are looking for someone who is:

• Charismatic and personable
• Self-motivated and proactive
• Flexible and adaptable
• Organized and detail-oriented
• Autonomous and able to work independently
• A strong team player
• A confident communicator and relationship-builder
• Professional under pressure
• Positive, energetic, and solutions-focused
• Comfortable taking initiative and leading when needed

Physical & Work Requirements

• Ability to work in both office and community settings
• Ability to sit, stand, and use standard office equipment
• Occasional evening or weekend event attendance may be required

Why Join Us?

• Opportunity to grow with a rapidly expanding company
• Dynamic and supportive work environment
• Meaningful work helping families and individuals receive quality care
• Opportunity for leadership and career advancement
• Collaborative team culture with strong community impact

Pay: $20.00 - $22.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote