Operations and Client Services Manager

Overview

We are seeking a dedicated and organized Operations and Client Services Manager to oversee daily program operations and ensure exceptional support for our residents. This role involves managing housing and assistance applications, maintaining resident records, coordinating essential activities such as orientations and move-ins, and providing ongoing support through check-ins and resource referrals. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to fostering a positive resident experience while ensuring operational efficiency.

Responsibilities

• Process housing and assistance applications efficiently, ensuring timely review and follow-up.
• Maintain accurate waitlist and resident records to support program integrity and compliance.
• Coordinate resident orientations, inspections, move-ins, and move-outs to facilitate smooth transitions.
• Conduct regular resident check-ins and monthly reviews to monitor progress and address needs.
• Monitor key indicators such as employment status, income levels, education, savings requirements, and housing readiness to support resident stability.
• Provide routine resource information, referrals, and warm handoffs to connect residents with appropriate community services.
• Offer limited nonclinical navigation support to no more than two additional approved clients, assisting them in accessing necessary resources.
• Coordinate maintenance requests and ensure apartment readiness for new residents or during turnover periods.

Skills

• Ability to work with different minority and religious groups
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills for effective interaction with residents, staff, and community partners.
• Knowledge of housing programs, assistance applications, and resident support services is preferred.
• Ability to conduct assessments related to employment, income, education, savings, and housing readiness.
• Problem-solving skills with a proactive approach to addressing resident needs and operational challenges.
• Compassionate attitude with a focus on providing respectful and supportive service to residents.
• Ability to coordinate logistics related to move-ins, move-outs, inspections, and maintenance requests efficiently.

This position offers an engaging opportunity for a motivated individual committed to supporting residents through comprehensive operational management and client service excellence in a dynamic environment.

Pay: $16.00 - $18.00 per hour

Expected hours: 20.0 per week

Work Location: In person