Operations & Compliance Coordinator

About the role

Baaz Security is seeking an Operations & Contracts Coordinator to join our leadership team. This strategic and operational position plays a key role in driving business performance, ensuring quality client service, and maintaining strict contractual compliance across our national operations. In addition to operational scheduling and managing over 100 security personnel, you will lead the development of Standard Operating Procedures (SOPs), assist with business tendering and proposals, and review client contracts to protect company interests and meet contractual commitments.

Key responsibilities

• Complete rostering and scheduling for national security client sites, ensuring all vacancies are filled in compliance with safe rostering practices
• Manage shift drops, ad-hoc client requests, and cover for sickness or annual leave promptly
• Provide operational support, leadership, and supervision to a team of 100+ Security Officers in accordance with company guidelines
• Conduct interviews, onboarding, and performance reviews, ensuring employee KPIs are met
• Participate in an on-call rotational system outside standard business hours
• Draft, review, and continuously improve site-specific Standard Operating Procedures (SOPs) and operational manuals across all client sites
• Monitor and audit service delivery to ensure quality meets contractual obligations, industry regulations, and Baaz Security standards
• Review incident reports, conduct root-cause analyses, and implement corrective action procedures
• Assist management in drafting, formatting, and assembling documentation for bids, RFPs, and tender submissions
• Review client contracts, Service Level Agreements (SLAs), and scope changes to ensure operational feasibility, risk mitigation, and compliance

About you

• Proven experience drafting SOPs, operational guidelines, or compliance documentation
• Experience or familiarity with contract review, tenders, or business proposal submissions
• 1–2+ years of supervisory or management experience in security, facilities, or operational logistics
• Exceptional written communication skills with high attention to detail and accuracy
• Strong computer literacy, including advanced MS Office (Word, Excel) and working knowledge of Xero or operations/scheduling software
• Ability to work flexibly, including participation in an after-hours on-call rotation
• Valid Australian Driver's License
• Current WA / Interstate Security License (or Security Consultant License) – preferred
• Cert IV in Security & Risk Management or relevant tertiary qualification in business/administration – preferred
• Current RSA and First Aid certification – preferred