Operations and Compliance Manager

About the role

Cruickshank Pryde is seeking an experienced Operations and Compliance Manager to join our dynamic legal firm. This is a full-time position based in our Invercargill office. In this strategic role, you will be responsible for overseeing the operational efficiency and compliance framework of our legal practice, ensuring we meet all regulatory requirements whilst maintaining the highest standards of service delivery. You will play a crucial part in supporting our legal team and business operations, directly contributing to the success and reputation of Cruickshank Pryde.

Key Responsibilities

As our Operations and Compliance Manager, you will play a pivotal role in ensuring the smooth, secure and efficient operation of the firm. Reporting to the General Manager, you will:

• Lead the firm's AML/CFT compliance programme and act as the designated Compliance Officer.
• Drive operational excellence through process improvement, policy implementation and business improvement initiatives.
• Coordinate and optimise key technology platforms, including LEAP, Microsoft 365, SharePoint, Teams and emerging AI tools.
• Manage technology administration, onboarding and offboarding processes, software licensing and technology assets.
• Champion cybersecurity awareness, information security and risk management initiatives.
• Support digital transformation projects, automation opportunities and technology innovation.
• Coordinate Health & Safety compliance and wellbeing initiatives.
• Assist with facilities management, supplier relationships, office projects and business continuity planning.
• Support payroll administration and people-related operational processes.
• Coordinate firm events, office operations and staff training initiatives.

What We're Looking For

We're seeking a proactive and highly organised professional who enjoys improving systems, solving problems and helping people work more effectively.

You will ideally bring:

• Experience in operations management, compliance, practice management or professional services administration.
• Strong technology skills and confidence working across business systems and software platforms.
• Excellent project management and process improvement capability.
• Strong communication and relationship-building skills, with the ability to work effectively across all levels of the organisation.
• A practical, hands-on approach and a willingness to take ownership of outcomes.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.

Highly Valued Experience

• AML/CFT compliance experience.
• Experience within a legal, accounting or professional services environment.
• Knowledge of Practice Management Software and systems.
• Microsoft 365 and SharePoint administration experience.
• Exposure to AI, automation or digital transformation initiatives.

Why Join Us?

This is a broad and varied leadership role offering the opportunity to influence how the firm operates, drive innovation and make a meaningful contribution to the future success of the business. You'll work closely with senior leadership and play a key role in shaping operational excellence, technology adoption and compliance across the firm.

About us

Cruickshank Pryde is a respected and established legal practice serving the Southland and wider community with integrity, professionalism and excellence. We are committed to delivering high-quality legal services across a range of practice areas, supported by a dedicated and professional team. Our practice values strong client relationships, ethical standards and continuous improvement. We pride ourselves on our reputation for reliability and professional excellence, and we foster a workplace culture that encourages collaboration, professional development and mutual respect.

Apply now

To apply for this position, please submit your CV, cover letter and any supporting documentation to Cruickshank Pryde or for an informal discussion please contact our General Manager, Helen Robinson on [0210 473592](tel:0210 473592) or [email protected].

Please note that applications will be reviewed as they are received and the role may close sooner than is advertised.

We look forward to hearing from you.