Operations & Customer Experience Executive

Operations & Customer Experience Executive

Driving clarity. Improving systems. Elevating everyday operations.

What You Will Do

Customer Experience

• Oversee and support customer communications across the journey
• Ensure smooth coordination from sales to installation to aftersales
• Identify recurring issues and implement long-term fixes
• Maintain a high standard of responsiveness and service quality

Systems & Process Management

• Work with internal systems (e.g. scheduling, CRM, service platforms) to improve usage and structure
• Ensure data accuracy and proper tracking of customer orders and job statuses
• Review systems periodically and recommend improvements or integrations

Daily Operations Support

• Assist in scheduling, coordination, and issue resolution when required
• Work closely with sales, technicians, and admin teams

Operations & Workflow Improvement (Optional but preferred)

• Review existing workflows across sales, operations, and aftersales
• Identify inefficiencies, gaps, and areas for improvement
• Propose and implement practical, scalable solutions
• Continuously refine processes to improve speed, clarity, and consistency

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Who We’re Looking For

• Minimum 2–4 years of experience in operations, customer service, or a similar role
• Strong ability to identify problems and improve processes, not just follow them
• Detail-oriented with a structured and logical way of thinking
• Comfortable working across both systems and people
• Able to balance thinking and execution — ideas must translate into action