Operations and Customer Experience Manager

About the Role

Join Bahay Tahi as our Operations and Customer Experience Manager. You’ll be responsible for delivering an exceptional customer journey while ensuring smooth, high-performing day-to-day store operations and driving sales growth through strong client relationships. Reporting directly to the CEO, you’ll lead the team, support sales growth through client development, and help meet or exceed store and sales targets.

Key Responsibilities

Customer Experience Leadership: Set and uphold high standards of customer service that reflect Bahay Tahi’s brand values.

Store Operations Management: Oversee daily store operations including inventory, visual merchandising, cleanliness, and store readiness.

Team Leadership: Lead, mentor, and support the Store Operations Assistant and ensure a customer-focused, high-performance culture.

Client Development & Relationship Management: Build and nurture key client relationships to drive repeat business and loyalty (with support from Brand and Creative Marketing).

Sales Support & Business Growth: Help design and execute promotions, events, and sales initiatives; track progress and take corrective action when needed.

Customer Feedback & Satisfaction: Gather customer feedback and satisfaction metrics, report insights, and drive continuous improvements.

What We’re Looking For

Proven experience in store operations and customer experience

Strong leadership and team coaching skills

Familiarity with sales targets, client development, and performance tracking

Excellent communication, organization, and a proactive work style

Why Join Us

Lead with purpose: Be part of Bahay Tahi, a sustainable clothing line creating timeless pieces made with ethical practices.

Drive impact through sustainability: Help ensure a customer experience that reflects our commitment to responsible production and values.

Support community engagement: Contribute to initiatives that strengthen and build our community.

Work toward measurable growth: Pair sustainability with performance—help meet store and sales targets while elevating the in-store journey.

Collaborate with a mission-driven team: Partner closely with brand and creative to support long-term, responsible business practices.