Operations & Dispatch Manager

Department: Operations

Location: United States - Kent, WA

Description At Utilities One , we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.

The Operations & Dispatch Manager will oversee day-to-day operations and crew dispatching across the United States, serving as the central link between the back office and field teams. This role requires strong leadership, excellent communication skills, and the ability to build scalable processes. The position is based in Kent, WA (in-office) and involves direct collaboration with US management and clients.

Key Responsibilities

• Client Communication: Serve as the primary point of contact for US-based clients, handling inquiries, updates, and issue resolution in a timely and professional manner.
• Crew Dispatching: Coordinate and dispatch field crews to job sites nationwide, ensuring coverage, efficiency, and compliance with project schedules.
• Process Development: Design, document, and continuously improve operational workflows connecting back office functions with field operations.
• Compliance & HR: Oversee regulatory compliance, support HR functions including onboarding of new employees, and ensure adherence to company policies and labor requirements.
• Training & Certifications: Schedule, track, and coordinate employee training programs and required certifications to maintain workforce readiness and compliance.
• Reporting: Provide regular operational reports to senior management, flag issues proactively, and recommend improvements to increase team productivity and service quality.

Skills, Knowledge and Expertise

• 2+ years of experience in operations management, dispatching, or a related field required. Experience in client communication, crew coordination, and building cross-functional workflows is a strong advantage.
• Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field preferred. Equivalent practical experience will be considered.
• Bilingual Russian/English preferred; strong English communication skills required for daily client interaction.
• Proven ability to manage crew dispatching and nationwide field operations.
• Experience building and improving processes between back office and field teams.
• Knowledge of HR procedures, onboarding, compliance, and scheduling of training and certifications.
• Strong organizational and multitasking skills; ability to work in a fast-paced environment.
• Proficient in MS Office; confident user of scheduling and dispatch tools.

Benefits

• Health Insurance plans; (health, dental, vision);
• Whole Life Insurance;
• 401k Plan;
• PTO/Paid Holidays;
• Great Work Environment;
• Career Advancement Opportunities.