Operations and Driver Support Coordinator

Operations and Driver Support Coordinator

We are seeking a highly organized and detail-oriented Operations and Driver Support Coordinator to support our daily transportation and warehouse operations. This position plays an important role in monitoring driver activity and safety, maintaining accurate employee and driver records, processing customer credits, supporting payroll and reporting, and ensuring company procedures are followed.

The ideal candidate is dependable, organized, comfortable working with Excel and administrative systems, and able to communicate effectively with drivers, warehouse employees, customers, and management.

Key Responsibilities

• Monitor driver activity, safety, and compliance using company camera systems, Motive, and WISE.
• Review camera footage and communicate with drivers regarding safety, performance, and company procedures.
• Monitor driver logins and follow up with drivers as needed.
• Review routes and driver activity to support efficient daily operations.
• Process customer credits and maintain required documentation.
• Complete weekly driver payroll and maintain payroll records in Excel.
• Prepare and maintain weekly operational and tonnage reports.
• Maintain accurate employee and driver files and required documentation.
• Upload and maintain driver records and training documentation in Motive.
• Coordinate required employee testing and annual forklift safety training.
• Maintain records of completed training and testing.
• Communicate with drivers, warehouse personnel, customers, and management regarding operational issues.
• Assist management with transportation and warehouse-related administrative tasks.
• Promote safe driving and workplace practices and report safety concerns when necessary.
• Perform other duties as assigned by management.

Qualifications

• Strong organizational and administrative skills.
• Excellent attention to detail and accuracy.
• Proficiency with Microsoft Excel and the ability to maintain accurate spreadsheets and records.
• Strong communication and follow-up skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with drivers and warehouse personnel.
• Ability to handle confidential employee and company information professionally.
• Experience with Motive and WISE is preferred.
• Previous experience in transportation, logistics, warehouse operations, dispatch, or administrative support is a plus.

What We're Looking For

The successful candidate will be a reliable, proactive, and organized team member who can work independently while supporting a fast-paced transportation operation. This role requires someone who is comfortable communicating with drivers, tracking details, maintaining accurate records, and following up to ensure tasks are completed correctly and on time.

Pay: $18.00 - $19.00 per hour

Expected hours: 45.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person