Operations & Events Associate

Who you are

• You are an amazing fit to this role if you like holding the threads together and continuously think about how to improve things for the best experience of the ,teams and individuals we work with
• We define ourselves by a culture of ownership and cooperation. We are looking for driven, capable, visionary and prudent talents with proven track records of personal, academic and professional achievement
• You are ready to be one of the early team of the Merantix AI Campus and thrive within the dynamic startup environment
• You have already worked in a similar role within for 1-2 years
• You have excellent communication verbal and written in English (German is a bonus)
• You have excellent interpersonal skills and an ability to effectively communicate with both business and technical teams
• You are very hands-on with an eye for the detail
• You are highly self-organised and have a structured approach to work with an ability to multitask
• You are passionate about creating meaningful impact and contributing to the European AI revolution
• You don’t mind rolling up your sleeves. Some days that means carrying drinks crates or rearranging furniture for an event

What the job involves

• We view operational excellence as the backbone of our organisation -- only when fully functioning can we unlock true community building!
• Own the onboarding and offboarding experience for new members and company admins, including our onboarding breakfast and the wider member journey
• Be the first point of contact for members on operational issues and events, through tickets and Slack
• Keep members informed and engaged with weekly campus updates, event invites and ad hoc announcements. Drive the experience of the tools they use every day, such as Slack and our member platform
• Bring the community together through AI Campus community events and initiatives like coffee chats, and connect residents where it’s relevant
• Own event operations end to end for campus-run and partnership events, from logistics to onsite execution
• Manage our event pipeline and calendar. Review inbound bookings, onboard member organisers to our systems, and announce events to the community
• Collaborate with our day-to-day service partners, including reception, cleaning, and facility management, and keep recurring services, maintenance tickets and campus walkthroughs on track
• Look after inventory and supplies, from lockers to the coffee bar
• Support preparatory bookkeeping, subscriptions, and our billing inbox
• Across all of this, support special projects and keep improving how we work, so things get a little easier for members and the team every month