Operations & Guest Experience Coordinator

This is not a typical guest service role. This is an operations-driven position with real responsibility

At Harmony, we run a high-performance, boutique vacation rental business. We work with premium homes, high expectations, and owners who trust us to operate at a professional level.

We are building a team of people who want more than a seasonal role.
People who want to grow, take ownership, and be part of something well-run.

What You’ll Be Doing

You’ll be at the center of the guest and property experience:

• Supporting guests from booking through departure
• Solving real-time issues with calm, clear decision-making
• Coordinating with cleaning, maintenance, and inspections
• Ensuring homes are consistently delivered at a high standard

You are not just responding to messages.
You are helping run the operation.

What This Role Leads To

This role is a starting point, not a ceiling.

Strong performers can move into:

• Property management & inspections
• Revenue management & pricing strategy
• Owner relations
• Marketing & social media

We promote from within when possible.

What We’re Looking For

You don’t need property management experience.

But you do need:

• Strong judgment and problem-solving ability
• High personal standards and attention to detail
• Ability to stay calm under pressure
• Organized, reliable, and self-directed
• Comfortable with basic tech and communication tools

Assets:

• Customer service or hospitality experience
• Local knowledge of Whistler
• Driver’s license

You must be able to legally work in Canada for at least one year.

The Reality of the Role

This is a fast-paced environment where things can change quickly.
You’ll be solving problems in real time and helping ensure guests have a smooth, well-managed stay.

If you enjoy staying organized, taking ownership, and seeing the direct impact of your work, you’ll do well here.

We work as a team and support each other, but this role is best suited to someone who is comfortable with responsibility and a dynamic workday.

Compensation & Perks

• $23–$26/hour based on experience
• 30–40 hours per week
• Flexible scheduling (4–5 shifts/week)
• Extended medical + $1,400 annual health credit
• Use of company vehicle
• Access to local activities and experiences

Why Join Harmony

We are a small, focused team.

We care about:

• Doing things properly
• Supporting each other
• Building something long-term

You won’t get lost here.
You will be trusted, challenged, and supported.

How to Apply

Please send your resume to us. Only shortlisted candidates will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: $23.00-$26.00 per hour

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Wellness program

Application question(s):

• Do you currently live in the Whistler, BC area and have secure accommodation?

Work Location: In person