Operations & Import Coordinator

Operations Coordinator

Position Summary

The Operations Coordinator supports Rierden Chemical’s global supply chain, import operations, inventory management, compliance, customer service, product management, railcar logistics, quality programs, and technology initiatives. This position works cross-functionally with suppliers, logistics providers, customers, and internal teams to help ensure reliable product supply, accurate inventory, regulatory compliance, and efficient operations.

Key Responsibilities

• Coordinate international supply chain and import activities, including supplier purchase orders, shipment tracking, documentation, freight coordination, customs clearance, and product receipt.
• Support C-TPAT, supply chain security, tariff and duty compliance, customs documentation, and ACE Portal administration.
• Maintain and monitor import records, HTS classifications, duty information, country-of-origin data, and other compliance documentation.
• Manage inventory visibility, purchasing requirements, demand forecasting, and supply planning to help maintain appropriate stock levels and product availability.
• Identify and communicate potential shortages, excess inventory, shipment delays, supply risks, and other operational exceptions.
• Support Customer Service and Product Management with product availability, shipment timing, inventory information, supply forecasts, logistics issues, and supplier activity.
• Support the company’s railcar program, including tracking railcar movements, inventory, availability, utilization, and coordination with suppliers, railroads, terminals, customers, and internal teams.
• Support and manage the Non-Conformance Report (NCR) program, including documentation, investigation, corrective actions, follow-up, and trend analysis.
• Maintain operational reports and data related to imports, inventory, logistics, suppliers, railcars, compliance, and NCR activity.
• Participate in the development and implementation of technology, automation, and artificial intelligence tools to improve operational efficiency, reporting, forecasting, visibility, and decision-making.
• Identify opportunities to improve processes, reduce manual work, strengthen compliance, lower costs, improve supply reliability, and enhance customer service.
• Maintain accurate records, procedures, and documentation to support operational consistency and audit readiness.