Operations and Integrations Manager

Travel: Up to 70% or more, based on integration needs

Position Summary

This position is an integral role in Hometown Veterinary Partners' hospital acquisition activity and overall company growth. This role leads to the cross-functional execution of operations and integration activities for external acquisitions and, post-integration, continues supporting hospitals to ensure operations run smoothly and at maximum efficiency.

Culture

• Communicate consistently with hospital leaders, guiding them through the partnership process as efficiently as possible while prioritizing a premier customer experience
• Serve as a resource of information and support across all hospital functional areas
• Cultivate a collaborative, supportive team environment aligned with HVP's core principles
• Champion change management; identify, document, share, and promote best practices

Community

• Partner with hospital team leaders to solve problems and ensure client needs are exceeded, and optimal patient care is delivered
• Communicate deadlines to all internal HVP cross-functional teams to ensure prompt, efficient delivery
• Partner with hospital leadership to strategically support Compassionate Care for sustainable growth
• Partner with leadership and hospital teams to support growth and revenue potential

Collaboration

• Manage multiple integrations simultaneously against strict deadlines
• Coordinate, track, and lead due diligence activities, including financial, HR, vendor relationships, key contracts, and other items required for a successful partnership
• Identify operational issues, develop solutions, and escalate across stakeholders to drive decision-making
• Track success in partnership with the leadership team
• Work hands-on in hospitals as needed
• Take on additional responsibilities as the company and role evolve

Skills & Abilities

• Change-agile, with the ability to manage competing deadlines
• Exemplary interpersonal and communication skills, with an outgoing, personable style
• Working knowledge of core HR practices
• Persuasive communication skills
• Demonstrated ability to have direct, customer-centered conversations
• Strong organizational skills; able to manage and prioritize multiple business objectives and projects with urgency and limited supervision
• Highly motivated self-starter, able to work under strict project timelines
• Strong written and verbal presentation skills; able to present concisely and with detail
• Strong desire to learn and contribute as a valuable team member
• Ability to work autonomously in a fast-paced environment
• Natural problem-solving instinct
• Ability to travel up to 70% or more, based on integration needs

Education, Experience & Qualifications

• Minimum of 4 years of veterinary industry experience, preferably in acquisition management, hospital leadership, or cross-functional team collaboration
• Bachelor's degree (BA/BS) or CVT/LVT credential
• Demonstrated experience communicating effectively with multiple internal and external parties on a project
• Demonstrated experience in conflict management and leading difficult conversations Project management platform experience a plus

Flexible work from home options available.