Operations & Maintenance Engineer (Southern)

Operational Core Responsibilities

• Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination
• Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs
• Communicate maintenance outcomes to Customer Service to support timely client updates
• Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims
• Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims
• Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team
• Ensure service ticket tracking, follow-up, and closure within agreed SLA response time
• Process quotations and invoices for vendors and subcontractors in accordance with established workflows
• Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices

Department Support Roles

• Provide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates
• Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager
• Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement
• Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs

Requirements

• Bachelor's Degree in Electrical Engineering or other relevant engineering disciplines
• Experience in electrical installations or maintenance of solar PV projects will be an added advantage
• Strong understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards
• Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs
• Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports
• Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline
• Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required
• Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards
• Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently