Operations & Office Manager

Company Description Shore Financial is Australia’s leading independent mortgage brokerage, consistently ranked #1 for the past six years, with over $15B funded and more than 31,000 clients supported. The company specializes in property finance and maintains strategic alliances with real estate networks across Australia. Shore Financial focuses on residential lending, negotiating with a wide range of lenders to secure competitive rates, low fees, and tailored finance solutions, at no direct cost to clients. Thanks to high business volumes, the team has strong relationships with major banks and lenders, gaining access to specialized pricing, policy exceptions, LMI waivers, free upfront valuations, and expedited approvals. The culture is solution-focused, with an emphasis on exceptional customer experience and long-term client value.

Role Description The Operations & Office Manager is a full-time, on-site role based in North Sydney, NSW, responsible for ensuring the smooth running of daily office and operational activities. This role oversees office administration, coordinates schedules and workflows, manages office equipment and supplies, and supports leadership with administrative and operational tasks. The position includes supervising reception and general customer-facing processes, ensuring visitors and clients receive professional service and timely assistance. The Operations & Office Manager will streamline internal communication, maintain documentation and records, assist with onboarding and training support, and help implement process improvements to enhance efficiency. The role works closely with brokers, management, and support staff to provide a well-organised, service-oriented environment that supports high-volume, fast-paced operations.

Qualifications

• Strong Communication skills, including clear verbal and written communication and the ability to collaborate effectively across teams.
• Proficiency in Administrative Assistance and Office Administration, including scheduling, documentation, and general office coordination.
• Experience managing Office Equipment, supplies, and facilities, ensuring a professional and well-maintained workspace.
• Customer Service skills, with a focus on delivering a positive experience to clients, partners, and visitors.
• Previous experience in operations or office management, ideally within financial services, brokerage, or professional services environments.
• Solid organisational and time-management abilities, with attention to detail and capability to prioritize multiple tasks.
• Comfort with standard business software and CRM or workflow tools; ability to learn new systems quickly.
• Relevant qualification in business administration, office management, or a related field, or equivalent practical experience.