Operations & Quality Assurance Executive

Responsibilities:

• Oversee daily operations and quality assurance across all Phaedrus Living properties in Athens, ensuring consistent service and operational excellence.

• Direct all aspects of property readiness — including cleaning, maintenance scheduling, and pre-arrival inspections — to ensure seamless guest experiences.

• Establish and enforce detailed cleaning and quality assurance protocols across all properties.

• Conduct regular quality audits using digital checklists, photo verification, and reporting tools to monitor compliance and performance trends.

• Manage the cleaning services division, optimizing labor allocation, turnaround efficiency, and real-time communication through task management platforms.

• Utilize property management systems (PMS), scheduling software, and data dashboards to monitor occupancy, work orders, and service response times.

• Implement technology-driven process improvements, including automation of inspection reports, vendor tracking, and issue resolution workflows.

• Collaborate with maintenance and operations teams to proactively address recurring issues using data insights.

• Analyze performance metrics to drive continuous improvement, reduce operational costs, and increase guest satisfaction scores.

• Partner with leadership to align operational strategy with growth objectives and maintain brand consistency.

• Perform other relevant assignments as requested.

Requirements:

• Proven experience in hospitality operations, housekeeping supervision, or quality assurance (short-term rentals or hotels preferred).

• Excellent command of Greek and English, both verbal and written.

• Proficiency in using property management systems (PMS), scheduling software, and digital reporting tools.

• Strong organizational and leadership skills with attention to detail.

• Excellent communication, problem-solving, and time management skills.

• Commitment to maintaining high operational and service standards.

• EU driving license required.

We offer a competitive salary and benefits package, a dynamic work environment, and opportunities for growth and advancement.

If you are interested in the position, please submit your CV at [email protected] and mention in the subject the reference PLMOQAE26.

Each application will be treated in the strictest confidence.

Please note that only shortlisted applicants will be contacted.