Operations and Reservations

About the role

You'll be helping to sell our unique scenic products and aviation services. The role requires flexibility, including working weekends, public holidays and varied hours. Our work environment can be fast-paced and very dynamic at times.

Key responsibilities

• Selling our wide range of incredible experiences to customers
• Welcoming passengers in our shop and facilitating the check-in process
• Answering enquiries and taking bookings from agents and direct customers by phone, email, online and in-person
• Planning client itineraries and quotes
• Managing bookings and passenger numbers to maximise aircraft efficiency and recording all daily helicopter flight operations
• Maintain accurate daily & monthly operational records

About you

• Experience in customer service
• Mandarin speaking if possible
• Aviation experience
• Strong selling and operational skills
• Excellent communication skills, both written and spoken
• A proactive and positive approach
• The right to work in New Zealand
• A full, clean driver's licence
• Self-motivated, able to work autonomously and in a team
• Calm when under pressure
• Tech-savvy