Operations and Sales Manager

The Sales Operations Manager supports CTS Group's Business Development function by administering the processes, systems, and reporting that underpin opportunity qualification, bid quality, forecasting, and customer success across the EMEA data centre design and build business. Based in Mumbai, the role works closely with Business Development Managers, the Bid Response Team, Pre-Sales Engineering, Commercial, and Marketing to keep the sales operating model running smoothly and consistently. The position combines process ownership with hands-on CRM administration, reporting, and bid coordination, and is well suited to someone who is organised, detail-oriented, and comfortable working across time zones with a distributed international team.

Key Responsibilities

• Administer CRM systems (Salesforce and/or Microsoft Dynamics), maintaining pipeline data quality, forecasting accuracy, and dashboard reporting.
• Support Go/No-Go qualification and bid governance processes, coordinating inputs from sales, engineering, estimating, and commercial teams.
• Coordinate the end-to-end bid response process, tracking deadlines, assembling contributions, and maintaining version control across proposal documents.
• Maintain key account plans, customer intelligence, and project databases in support of the Business Development team.
• Conduct market research on hyperscalers, AI/NeoCloud, colocation, and mission-critical infrastructure markets to inform bid strategy and account planning.
• Develop and maintain customer-facing presentations, case studies, and capability statements.
• Track RFPs, ITTs, framework agreements, competitor activity, and market trends relevant to the EMEA pipeline.
• Produce regular KPI, forecast, and executive management reports for Business Development leadership.
• Maintain proposal libraries, templates, and sales documentation to ensure consistency and reuse across bids.
• Support customer success planning and repeat business initiatives in coordination with account owners.
• Identify and drive continuous improvement of sales tools, processes, and reporting cadence.

Required Skills and Experience

• Bachelor's degree in Business, Engineering, or a related field.
• 5+ years of experience in Sales Operations, Bid Management, or Commercial Operations, ideally within data centres, EPC, construction, or mission-critical infrastructure.
• Hands-on experience administering Salesforce and/or Microsoft Dynamics CRM.
• Strong Excel and reporting skills; familiarity with Power BI is preferred.
• Experience supporting a multi-geography or international sales/business development team is an advantage.
• Excellent organisational skills, with the ability to manage multiple bids and deadlines concurrently.
• Strong stakeholder management skills, able to coordinate effectively across sales, engineering, and commercial functions.
• Clear written and verbal communication skills in English.