Operations and Sales Manager

Role Overview: It is a multi tasking responsible job for overseeing day-to-day logistics, sales, marketing including digital marketing activities at Zen Hospital ,KPHB Road number 5 ,Hyderabad to ensure seamless operational efficiency, and strict regulatory compliance across the 50-bed facility.

• Patient Flow & Facility Care: Oversee the smooth operations of the Outpatient Department (OPD), Inpatient Department (IPD), advanced operation theaters, 24/7 emergency unit, and the diagnostic lab by ASSISTING the relevant staff
• Staff Coordination: Assisting the management ,nursing teams, duty doctors, administrative staff, and other assigned personnel.
• Quality Assurance & Compliance: Ensure strict adherence to hospital policies, bio-medical waste protocols, hygiene standards, and local healthcare regulations.
• Inventory & Pharmacy Management: Assisting in-house pharmacy and vendors to prevent shortages of essential medicines and critical medical supplies.
• Grievance Redressal: Has to directly handle patient feedback, assist the reception to resolve billing issues, and streamline admission/discharge timelines to elevate the patient experience.
• Focused on driving revenue growth and increasing footfall for Zen Hospital by building networks with local corporations, residential communities, and primary care clinics in and around KPHB, Kukatpally, and neighboring zones.
• B2B & Corporate Tie-ups: Pitch and secure corporate tie-ups, institutional health schemes, and pre-employment health checks with local businesses and retail hubs like Lulu Mall.
• Referral Network Building: Connect with standalone general practitioners, clinics, and diagnostic labs to establish an active referral stream for specialized treatments (e.g., Endocrinology, Diabetology, Gynecology).
• Health Camps & Community Outreach: Organize regular health check-up camps, diabetes awareness programs, and promotional events within gated communities and commercial spaces in KPHB.
• TPA & Insurance Liaison: Work alongside insurance providers and Third-Party Administrators (TPAs) to secure empanelment and streamline cashless treatment options for patients.
• Sales Targets & Reporting: Track footfall conversions from outreach activities and deliver regular patient acquisition metrics to the management team.
• Social Media & Content Strategy: Plan, launch, and manage localized healthcare campaigns across Google Ads and Meta Ads. Develop regular reels, infographics, and health awareness content for platforms like Instagram.
• Local SEO Management: Maintain and optimize the hospital’s online listings (Google Business Profile, Justdial, Practo) to ensure top search visibility
• Reputation & Review Management: Monitor and address patient reviews on online directories to systematically improve the hospital's digital ratings and public trust.
• Website Management: Update the official Zen Hospital website with relevant doctor schedules, blog posts on hormone health, new treatment launches, and appointment forms.
• Traditional Collateral Design: Design and coordinate print media, brochures, standees, and localized outdoor signage around Road No. 5 KPHB to capture walk-in inquiries.

Pay: ₹25,000.00 per month

Work Location: In person