Operations & Scheduling Coordinator

OPERATIONS & SCHEDULING COORDINATOR

JJC Electrical Services is a fast-growing electrical company servicing residential, real estate and emergency clients across Adelaide.

We’re looking for a highly organised and proactive Operations & Scheduling Coordinator to take ownership of our daily scheduling, customer communication and office operations.

This is not a basic reception role. You’ll coordinate a busy team of electricians and apprentices, manage jobs from the initial enquiry through to completion and play an important part in the continued growth of the business.

As the company expands, there is genuine room for this position to develop into a senior operations or office management role for the right person.

ABOUT THE ROLE

Your responsibilities will include:

• Managing and coordinating the daily schedule for electricians and apprentices

• Booking and allocating jobs based on location, urgency, skill requirements and availability

• Monitoring the schedule throughout the day and responding quickly when plans change

• Communicating job details, access requirements and schedule updates to technicians

• Answering incoming telephone calls, emails and customer enquiries

• Creating and maintaining jobs and customer records within ServiceM8

• Keeping customers informed about appointment times, delays and job progress

• Preparing and sending quotes, invoices and payment reminders

• Following up outstanding quotes, approvals, deposits and invoices

• Assisting with Xero and general accounts administration

• Managing leads, customer communication and follow-up processes through GoHighLevel

• Maintaining customer pipelines and assisting with automated workflows

• Liaising with property managers and customers

• Coordinating urgent and after-hours electrical call-outs

• Checking that job notes, photographs, forms and required documentation have been completed

• Supporting the director with administration and daily operations

• Helping develop and improve systems as the company continues to grow

ABOUT YOU

To succeed in this role, you will ideally have:

• Previous experience in scheduling, service coordination, administration, dispatch or operations
• Experience coordinating field staff, technicians or tradespeople
• Strong organisational skills and the ability to manage a high-volume workload
• Confidence making scheduling decisions and reorganising work when priorities change
• Excellent telephone, email and customer-service skills
• Strong attention to detail and accurate data-entry skills
• The ability to take ownership and follow tasks through to completion
• A calm and solutions-focused approach when handling urgent issues
• Confidence using calendars, job-management systems and cloud-based software
• A reliable, positive and team-focused attitude

HIGHLY REGARDED

• ServiceM8 experience
• Xero experience
• GoHighLevel CRM experience
• Experience managing customer pipelines, automated workflows and lead follow-ups
• Experience within electrical, plumbing, HVAC, construction, property maintenance or another trade-service business
• Experience coordinating technicians, work orders and field-service scheduling
• Experience preparing quotes, invoices and purchase orders

WHAT WE OFFER

• A welcoming, down-to-earth and supportive team environment
• Genuine room to grow as the company continues to expand
• A workplace where your ideas and contribution are genuinely valuedThe opportunity to develop into a senior operations or office management position
• Regular team events and opportunities to celebrate wins togetherA key role with real responsibility and input into the business
• Competitive remuneration based on your experience
• A supportive, energetic and close-knit team
• Variety and ownership rather than repetitive reception work
• Training and support as you transition into the position
• The opportunity to improve systems and help shape how the office operates

We’re looking for someone who wants more than just another administration job. This is an opportunity to become a key part of a growing company, take ownership of its daily operations and build a long-term position around your strengths.

Please apply with your resume and a short introduction outlining your scheduling or operations experience, including any experience with ServiceM8, Xero, GoHighLevel or trade-based businesses.