Operations & Scheduling Coordinator / Office Manager

Operations & Scheduling Coordinator for Housebound Hounds | Part-Time | Work From Home | $20/Hour

Housebound Hounds is Omaha’s oldest and most trusted professional pet sitting and dog walking company. Established in 2000, we have built our reputation on dependable service, exceptional communication, and providing families with peace of mind while they are away.

We are looking for a highly organized, detail-oriented, self-motivated Operations & Scheduling Coordinator to join our growing team.

This is a part-time work-from-home position paying $20/hour. We offer flexibility throughout the day, but we need someone with a flexible schedule who can be responsive to client and team needs as they arise.

This person will play an important role in the day-to-day operations of our pet sitting business, helping keep clients, team members, schedules, and important information organized and moving smoothly.

What You'll Do

• Schedule and coordinate visits, making sure all client visits are assigned to the appropriate team member in a timely manner.
• Communicate with team members regarding their availability and coordinate coverage when needed.
• Coordinate meet & greets and collect the information needed from clients before their trips.
• Make sure our team members have all of the information they need to provide the best possible care for each pet and follow client instructions to the T.
• Communicate with clients regarding scheduling, care instructions, questions, changes, and special requests.
• Follow up on client requests and make sure nothing falls through the cracks.
• Keep team members informed and in the loop regarding changes, special instructions, and client requests.
• Maintain accurate and up-to-date client and pet profiles and help organize our database.
• Manage and track client keys, including keeping track of which keys we have and which team member has possession of them.
• Assist with general office administration and day-to-day operational tasks.
• Help monitor schedules and team activity to ensure visits are completed properly and on time.
• Assist with marketing and advertising, including social media management, content creation, and blog posts.
• Help improve systems and processes that make Housebound Hounds more efficient.

What We're Looking For

• At least 1 year of professional office administration experience
• Prior professional scheduling experience is REQUIRED
• Highly organized and detail-oriented
• Excellent multitasking and time-management skills
• Strong customer service and communication skills
• Able to work independently, stay on task, and complete assignments without constant supervision
• Strong ownership, accountability, and follow-through
• Proactive problem-solver who takes initiative rather than waiting to be told what to do
• Fast learner who can get up to speed quickly with new systems and processes
• Comfortable managing schedules, coordinating team members, and handling last-minute changes
• Flexible schedule with availability throughout the day
• Comfortable working remotely and communicating through phone, email, messaging, and scheduling software
• Professional, dependable, and able to remain calm and organized in a fast-moving environment
• Experience in operations, dispatching, logistics, service businesses, or pet care is a plus

The Right Person

We're looking for someone who naturally thinks:

“What needs to happen next, and what can I do to make sure it gets done?”

You should be proactive, dependable, organized, and comfortable taking ownership. We don't want someone who needs to be micromanaged. Once you understand what needs to be done, we expect you to take ownership, stay on task, and get the job done.

This is a fast-moving business with lots of moving parts. You need to be able to learn quickly, communicate clearly, solve problems, and keep things moving even when schedules change.

Pet industry experience is not required. We can teach you our business. However, professional scheduling experience and office administration experience are required.

About Housebound Hounds

Housebound Hounds has proudly served Omaha-area families since 2000. We are a professional, fully insured and bonded pet care company with a team of trained and background-checked pet care professionals.

If you're an experienced scheduler and administrator who enjoys organization, communication, problem-solving, and helping keep a busy operation running smoothly, we'd love to hear from you.

Apply today and tell us about your scheduling and office administration experience, your availability, and why you would be a great fit for Housebound Hounds.

Pay: From $20.00 per hour

Expected hours: 20.0 per week

Work Location: Remote