Operations & Supply Chain Specialist

Job Description: Supply Chain / Operations Specialist

Company: Ozori Industries Pvt. Ltd.
Brands: Colombian Brew Coffee, Didier & Frank, Christopher Cocoa
Department: Supply Chain & Operations
Employment Type: Full-time

Role Overview

The Supply Chain / Operations Executive will coordinate the daily order fulfilment processfrom receipt of purchase orders to successful delivery at customer warehouses.

The role involves working closely with the internal dispatch team, courier partners, transporters and warehouses of Blinkit, Zepto, Swiggy Instamart, Amazon, IndiGo, Akasa Air and other customers.

The candidate will be responsible for ensuring that orders are dispatched on time, delivery appointments are secured and shipments reach customers within the committed TAT.

Key Responsibilities

1. Review purchase orders and book delivery appointments with customer warehouses.
2. Coordinate with the internal warehouse and dispatch teams to ensure orders are prepared and dispatched as per appointment dates.
3. Track all dispatched and in-transit orders daily until successful delivery.
4. Reschedule missed, cancelled or delayed appointments promptly.
5. Follow up with courier and transport partners to ensure deliveries are completed within the committed TAT.
6. Resolve operational escalations involving delayed shipments, missed appointments, delivery refusals, documentation issues and vehicle-related problems.
7. Coordinate urgent or early deliveries when required by customers or internal teams.
8. Arrange RTO and return shipments based on business requirements.
9. Maintain accurate trackers for purchase orders, appointments, dispatches, in-transit shipments, deliveries, pending escalations and RTOs.
10. Share regular order-status and exception reports with the relevant internal teams.
11. Identify recurring operational issues and coordinate corrective actions with warehouses, courier partners and customer teams.
12. Improve dispatch-to-delivery TAT and maximise appointment and delivery success rates.

Key Performance Indicators

• On-time dispatch percentage
• On-time delivery percentage
• Appointment success rate
• Average dispatch-to-delivery TAT
• Number of pending or delayed shipments
• Missed appointment rate
• RTO percentage
• Escalation-resolution time
• Accuracy of operational trackers and reports

Required Skills

• Advanced proficiency in Microsoft Excel
• Expert knowledge of VLOOKUP/XLOOKUP, Pivot Tables, filters, sorting and data reconciliation
• Strong planning, coordination and follow-up skills
• Ability to manage multiple purchase orders, shipments and deadlines simultaneously
• Strong problem-solving and escalation-management ability
• Clear written and verbal communication
• High ownership, attention to detail and sense of urgency
• Experience in supply chain, logistics, warehouse operations, order fulfilment, e-commerce or quick commerce is preferred

Candidate Profile

The ideal candidate is organised, analytical and execution-focused. The person should be comfortable coordinating with multiple internal and external stakeholders, identifying delays early and taking complete ownership of each order from PO receipt until successful delivery.