Operations and Support Manager

🚀 Join Us as Operations and Support Manager

We are seeking an Operations and Support Manager to lead our Managed Services team supporting enterprise Warehouse Management System (WMS) solutions. This role ensures smooth delivery of application support services, adherence to Service Level Agreements (SLAs), and continuous improvement of operations.

What You’ll Do

• Lead and manage the Managed Services Support team for enterprise WMS solutions.
• Ensure incidents, service requests, and problems are resolved within SLA targets.
• Monitor performance, identify recurring issues, and implement preventive improvements.
• Build strong customer relationships through reviews and proactive communication.

·        Allocate and manage resources to meet business needs.

·        Mentor and coach engineers to strengthen team capability.

·        Support upgrades, patches, migrations, and new customer onboarding.

·        Promote automation, efficiency, and continual service improvements.

·        Prepare SLA dashboards, reports, and review presentations.

What We’re Looking For

·        Bachelor’s degree in IT, Computer Science, Engineering, Supply Chain, or related field.

·        5+ years in Managed Services, Application Support, or Service Delivery, with 2+ years in leadership.

·        Experience supporting enterprise WMS in production environments.

·        Strong knowledge of warehouse operations, supply chain processes, and logistics workflows.

·        Familiarity with ITIL service management principles.

·        Excellent problem-solving, communication, and stakeholder management skills.

·        Ability to manage multiple customer environments in a fast-paced setting.

Why Join Us?

• Be part of a forward-thinking company with a footprint in Asia.
• Work in a culture that values innovation, collaboration, and professional growth.
• Competitive salary and benefits tailored to your expertise.

Ready to make an impact? Apply now and help us shape the future of IT in our international business!