Operations & Systems Manager

Operations & Systems Manager

Location: Vienna, VA (On-Site)

Job Type: Full-Time

Pay: $22.00–$30.00 per hour (Based on Experience)

About Avicenna:

Avicenna is a growing public accounting firm providing tax, accounting, bookkeeping, payroll, and advisory services to individuals and businesses throughout the Washington, DC metropolitan area.

As our firm continues to grow, we are investing heavily in technology, automation, AI, and modern business systems. We are looking for an Operations & Systems Manager who will help us build the future of our firm by improving workflows, implementing technology, supporting our team, and creating efficient processes that allow us to continue growing.

This is not a traditional office manager position. We're looking for someone who enjoys solving problems, improving systems, learning new technology, and making an organization operate more efficiently.

What you will do:

You'll work directly with ownership and leadership to improve nearly every aspect of our firm's daily operations. Your responsibilities will include:

• Managing client billing, Accounts Receivable, collections, ACH AutoPay, and recurring payments.
• Overseeing client onboarding, engagement letters, and CRM administration.
• Managing Canopy Tax and assisting with Sage Intacct implementations and client onboarding.
• Building workflows, improving office procedures, and creating automation that saves time and improves accuracy.
• Supporting Microsoft 365, SharePoint, Power BI, Microsoft Dynamics, and other business systems.
• Researching and implementing AI tools such as Microsoft Copilot and ChatGPT to improve efficiency.
• Scanning, organizing, and maintaining electronic client documents.
• Training employees on new software, workflows, and technology.
• Working with management to identify operational improvements and implement new ideas that help the firm grow.
• Duties May Differ at times.

What We Are Looking For?

We're looking for someone who enjoys taking ownership, learning new technology, and finding better ways to get things done. The ideal candidate is organized, detail-oriented, proactive, and enjoys working with both people and technology.

Experience with Canopy Tax, Sage Intacct, Microsoft Dynamics 365, Power BI, Microsoft 365, SharePoint, workflow automation (or similar), and AI tools is highly desirable. Experience working in a CPA, accounting, or professional services firm is a strong plus.

Why You Will Love This Position.

This is a unique opportunity to help shape the future of a growing accounting firm. You'll work directly with ownership, have the opportunity to introduce new ideas and technology, and play a key role in improving the way our firm operates.

If you're passionate about technology, AI, business systems, workflow automation, and creating efficient processes, you'll have the opportunity to make a real impact while continuing to grow your own skills and career.

If you're excited about building systems, improving operations, and helping a growing firm become even better, we'd love to hear from you. Please submit your resume to apply.