Operations / Area Manager

Key Responsibilities

Retail Excellence

• Drive sales, profit, and overall store performance.
• Ensure stores meet company standards and provide an excellent customer experience.
• Drive effective merchandising, promotions, and store execution.
• Monitor sales and customer trends and identify opportunities for improvement.
• Monitor competitors and market trends to identify opportunities and best practices.
• Lead and align store teams to achieve business goals.
• Encourage the use of digital and AI solutions to improve productivity and decision-making.

Cost & Operational Management

• Manage inventory levels, stock availability, and stock turns effectively.
• Minimize shrinkage, wastage, and operational losses.
• Optimize manpower planning and store productivity.
• Manage store expenses within approved budgets.
• Identify opportunities to improve operational efficiency and reduce costs.

Business Development

• Work with Property and other functions to identify and evaluate new store opportunities.
• Support new store openings and ensure operational readiness.
• Provide market, customer, and competitor insights to support business growth.

Customer & People Development

• Build a strong customer-first culture across all stores.
• Drive consistent customer service standards.
• Coach and develop Area Managers and Store Managers to improve leadership and business performance.
• Build a strong talent pipeline and high-performing teams.
• Promote continuous learning, engagement, and teamwork.

Safety & Compliance

• Ensure stores comply with company policies, health and safety requirements, and relevant regulations.
• Drive safety awareness and risk management across all stores.
• Ensure corrective actions are taken for any identified compliance or safety issues.

Pharmacy Business & Ethics

• Support the growth and profitability of the Pharmacy business.
• Ensure pharmacy operations comply with regulatory and professional standards.
• Enhance healthcare services, customer trust, and engagement.
• Promote professional ethics and accountability across the Pharmacy team.

Requirements

• Bachelor's degree or equivalent professional qualification.
• Minimum 6 years of retail experience, including at least 3 years in a leadership role.
• Strong understanding of retail operations, customer needs, and market trends.
• Strong commercial and business acumen with a proven track record of delivering results.
• Strong leadership, communication, coaching, and stakeholder management skills.
• Good analytical and problem-solving skills with the ability to make sound business decisions.
• Ability to develop and motivate teams and build strong leadership pipelines.
• Good command of written and spoken English.
• Proficient in digital tools, retail systems, data analytics, and AI-enabled solutions.
• Possess a valid driving licence and own transportation.
• Willing to travel extensively across store locations as required.