Operations /Assistant, Air Freight, Export Customer Service, Singapore

Mandatory Requirement:

Must be willing to work 5.25 days week with alternate Saturday off. Please apply only if you are comfortable with this arrangement.

JOB OVERVIEW

Responsible for managing and executing all export-related airfreight activities to ensure efficient, accurate, and timely handling of outbound shipments in compliance with company, customer, and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle all air export-related enquiries and provide timely support to internal and external stakeholders.
• Coordinate with shippers on cargo collection arrangements and other export-related matters.
• Liaise with the Sales team and destination offices for airfreight rate establishment and shipment approval.
• Coordinate with the Finance department on shipments involving COD payments or customers exceeding their credit limit.
• Work closely with the Vendor Management team to organize cargo collection with appointed transport vendors.
• Liaise with the Airfreight Planning team to confirm flight schedules and space availability.
• Coordinate with the Import team on shipments requiring re-export arrangements.
• Liaise with the Permit department for export permit applications and ensure regulatory compliance.
• Coordinate with the Warehouse team on cargo acceptance, release, sorting, packing, and storage requirements.
• Liaise with external vendors for specialized services such as DG (Dangerous Goods) packing, crating, and fumigation.
• Coordinate with the Export Operations team to ensure accurate and timely issuance of shipping instructions.

SPECIFIC ACCOUNTABILITIES

• Good understanding of airfreight operations, documentation, and export procedures.
• Familiar with customs regulations and air cargo processes.
• Proficient in Microsoft Office applications and freight management systems (CW1, Tango & Workflow System/WFS)
• Strong communication and coordination skills with a customer-service mindset.
• Good organizational skills and attention to detail.
• Ability to work independently and handle multiple priorities under pressure.
• Fluent in English (spoken and written); other languages are an advantage.
• Possess initiative, teamwork spirit, and problem-solving aptitude.

FUNCTION/ BUSINESS ACUMEN

• Demonstrates strong understanding of end-to-end airfreight export processes, including shipment coordination, documentation, and compliance requirements.
• Applies knowledge of air export, customs regulations and international trade practices to ensure efficient and compliant shipment execution.
• Understands cross-functional workflows and collaborates effectively with Sales, Finance, Planning, Warehouse, and external vendors to achieve operational excellence.
• Balances service quality, cost efficiency, and operational priorities to meet customer expectations and business objectives.
• Exercises sound judgment in resolving shipment issues and managing exceptions while maintaining compliance and service standards.
• Maintains awareness of market conditions such as freight rates, capacity constraints, and customer requirements to support informed operational decisions.

QUALIFICATIONS

• Diploma in Logistics, Supply Chain, Business, or a related field.
• IATA Dangerous Goods certification would be beneficial.
• Some training or knowledge in airfreight or export documentation is an added advantage.

EDUCATION AND/ OR EXPERIENCE

Minimum 1–3 years of working experience in airfreight export operations or freight forwarding environment.

WORKING CONDITIONS

Office environment at 20 Alps Avenue, Airport Logistics Park

WORKING HOURS

• Monday to Friday: 0830hrs to 1730hrs
• Saturday: 0830hrs to 1230hrs (Alternate Saturdays)

Note: Overtime may be required during peak periods or to meet shipment deadlines.