Operations Assistant - Branch Audit (CUCKOO Technical Service)

POSITION OVERVIEW

Responsible for managing end-to-end service organization operations, branch auditing, compliance

monitoring, event coordination, and providing multi-faceted sales and administrative support to optimize

service quality and team efficiency.

• Likes to travel (across malaysia) & possess own transport

• Can be the bridge PIC between HQ and technician team.

MAIN RESPONSIBILITIES

(1) Branch Auditing, Operations & Enhancement Analysis

 Conduct routine branch visits to execute comprehensive operational audits,

monitor service performance, and identify localized organizational issues.

Perform data analysis and feasibility studies to propose and implement

required operational enhancements.

(2) Digital Engagement

Oversee and maintain the organization's social media channels, ensuring all

published information is precise and up-to-date.

(3) Support, Planning & Corporate Events

Structure, organize, and execute operational service planning and back-end

support activities.

Take primary ownership of planning and executing monthly team meetings,

corporate events, and internal group activities.

(4) Branch Expansion & Core Administration

Provide localized administrative support during new branch openings,

official corporate letter preparations, and general administrative workflows.

Actively contribute to the collective team effort to ensure targeted

departmental outcomes are consistently achieved.

(5) Operational Agility & Management Ad-hoc

Execute flexible ad-hoc support tasks assigned by management from time

to time.

Provide day-to-day general support to ensure smooth workflows across the

broader Service Organization.

Contribute to the team's collective effort by achieving relevant outcomes as

required.

Job Requirements

Education: Diploma or Bachelor's Degree in Business Administration, Service Management, Marketing,

Hospitality, or any related field. (Minimum SPM/STPM/Pre-U with strong relevant experience

considered).

Language Proficiency : Excellent verbal and written communication skills in Bahasa Malaysia and English.

Professional Experience : Preferably 1-2 years of proven working experience in a related field.

Prior experience specializing in Event Management, Service Operations, Quality Audits, or Sales & Marketing

Support is highly preferred.

Technical & Management Skills : Advanced Microsoft Excel skills (competent in data compilation, sorting, and analytical functions like VLOOKUP, Pivot Tables, and basic charts).

Proficiency in Microsoft Word and Microsoft PowerPoint for documentation and presentations.

Personal & Interpersonal skills : Confident Communicator: Capable of managing customer escalations and communicating clearly with branch supervisors.

Creative Thinking: Competent in basic content writing and thinking creatively for internal events. Self-Motivated & Agility: Strong capacity to multi-task, prioritize critical tasks, and manage time effectively under minimal supervision.