Operations Assistant

Kingsmen Auto (Kingsmen Custodian Inc.) is a growing pre-owned dealership in Conception Bay South. We are seeking a reliable, detail-oriented Operations Assistant to support daily dealership operations while contributing to sales and customer service. This entry-level position is ideal for someone who wants to gain hands-on experience in automotive retail, strengthen administrative and operational skills, and grow within a small, fast-paced business. Primary Responsibilities Sales & Customer Service Support ● Greet customers professionally in person and assist with general inquiries. ● Respond to inbound leads via phone, email, website, and social media platforms. ● Schedule appointments and test drives. ● Support customer follow-up and maintain accurate records of communications. ● Assist the Owner/General Manager during the sales process as required. ● Contribute to a positive and professional customer experience at all times. Inventory & Vehicle Coordination ● Maintain accurate vehicle inventory records (VINs, features, pricing notes, status updates). ● Track vehicles from arrival through inspection, reconditioning, detailing, and lot readiness. ● Coordinate with external vendors such as mechanics, inspection centers, and detailers. ● Ensure inventory records are updated promptly and accurately. CRM & Lead Management ● Log and track all customer inquiries in the dealership’s system. ● Schedule and document follow-ups to ensure no customer is missed. ● Maintain organized digital records and internal tracking tools. Documentation & Administrative Support ● Prepare and organize sales-related documentation and deal files. ● Ensure required checklists are completed prior to finalizing transactions. ● Support general office administration including calendar management and recordkeeping. ● Maintain a clean and organized workspace. Digital Listings & Merchandising ● Assist with collecting vehicle details and photos for online listings. ● Ensure accuracy of information across the dealership website and advertising platforms. ● Monitor listings for consistency and completeness. Qualifications ● High School Diploma or equivalent required. ● Post-secondary education in business, commerce, or administration considered an asset. ● Strong organizational and multitasking abilities. ● Proficient with Google Workspace or Microsoft Office (especially Excel/Sheets). ● Clear written and verbal communication skills. ● Valid driver’s license preferred. ● Previous customer service or retail experience considered an asset. Work Environment ● On-site position in a fast-paced dealership setting. ● Full-time schedule; including Saturday and statuary holidays availability may be required. ● Collaborative small-team environment with direct exposure to business operations and sales. This role offers the opportunity to develop operational, administrative, and customer service skills within a growing dealership. As performance and reliability are demonstrated, the position may evolve into expanded operational or sales support responsibilities. Kingsmen Auto is committed to maintaining a respectful and inclusive workplace and welcomes applications from all qualified candidates.

Job Type: Full-time

Pay: $16.40 per hour

Benefits:

• Company events
• On-site parking

Ability to commute/relocate:

• Conception Bay South, NL A1W 5S9: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer relationship management: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person