Operations Assistant

About the role

The Operations Assistant is responsible for coordinating daily logistics operations, ensuring the smooth movement of shipments, and providing operational support for cross-border logistics activities. The role requires close coordination with customers, transporters, customs authorities, and internal departments to ensure timely and compliant delivery of shipments.

Key responsibilities

• Coordinate and monitor daily logistics and transportation activities.
• Handle import and export shipment documentation and operational processes.
• Liaise with customers, transport providers, warehouse personnel, customs brokers, and government agencies.
• Monitor shipment status and provide timely updates to customers and Management.
• Coordinate cross-border logistics operations between Singapore, Malaysia, and other countries where applicable.
• Prepare, verify, and maintain shipping documents, delivery orders, invoices, permits, and customs documentation.
• Ensure compliance with Singapore Customs regulations and other relevant statutory requirements.
• Assist in customs clearance processes and resolve shipment or documentation issues promptly.
• Coordinate with warehouse and transport teams to ensure on-time collection and delivery of cargo.
• Maintain accurate operational records and update internal systems.

About you

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2 years of working experience in logistics, freight forwarding, shipping, or transportation operations.
• Good knowledge of cross-border logistics operations, particularly between Singapore and Malaysia.
• Familiarity with Singapore Customs procedures, import and export documentation, permits, and customs clearance requirements.
• Knowledge of shipping documentation, including Delivery Orders (DO), Bill of Lading (BL), Air Waybill (AWB), Commercial Invoice, Packing List, and Customs Declaration.
• Strong communication and coordination skills.
• Ability to work under pressure and manage multiple priorities.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work independently and as part of a team.
• Must be able to travel to Singapore whenever needed (travel allowances will be provided).