Operations Assistant

Job Scope - Operations Assistant

1. Ritual & Inurnment Coordination

• Coordinate inurnment arrangements

• Collect and verify inurnment documents, preparation of Form E1 and schedule inurnment services

• Collect information for memorial panel/plaque including photographs and inscription details

• Liaise with suppliers regarding memorial panel/plaque production

• Facilitate installation of memorial panel/plaque

• Conducting all rituals of inurnment services, remembrance services and related prayer services

• Sealing of niches to ensure safety

• Ensuring smooth execution of inurnment and memorial-related arrangements

• Coordinate daily visitation arrangements and operational matters

2. Festive and Columbarium Operations

• Coordinate Qing Ming, Enlightenment Ceremony and other festive-related matters with internal departments

• Prepare tablet name lists and attend to customer registrations for all festive/event

• Coordinate bookings and visitation arrangements for temporary urn space, Columbarium, Multi-Purpose Suite(s) , Inurnment Hall upon completion of ToL

• Operational support during festive periods, memorial activities and events

• Maintenance and upkeep of columbarium including checking and facilitating repair of niches, facilitating cleaning of columbarium with maintenance team, from time to time

3. ⁠Sales Support

• ⁠Support daily sales functions, including stationing at the Sales Gallery based on duty roster arrangements

• Receive and process sales documents from sales agents, including Purchase Orders (PO), payment collection, set up instalment including Paylink, and inurnment related form

• ⁠Handle enquiries via walk-in, phone calls and other communication channels

• Issue Purchase Orders

4. Others

• Assist in Sales Campaign, Roadshows and Activities when necessary

• Perform ad-hoc duties and assignments as instructed by the Superior

The Requirements:

1.    Candidate must possess at least a SPM/STPM

2.    Fresh graduates are welcome to apply

1. Good command in English and Mandarin as this role required to liaise with Mandarin speaking parties

4.    Good organisational skill and verbal communication skills.

5.    Able to work independently, high committed, responsible and dependable.

6.    Proficient in MS Office and PC skills.

7.    Highly motivated team player with a strong drive for success and the ability to work under pressure.