Operations Assistant

Operations Staff

Company: Shipzy
Location: San Juan, Manila, Philippines — onsite
Schedule: 6 days a week
Employment type: Full-time

About the role

We're an early-stage logistics company running a platform that connects customers, drivers, and our internal admin team. As Operations Staff, you'll sit at the center of daily execution — coordinating drivers, keeping bookings moving, resolving customer issues, and keeping our records clean. This is a hands-on role in a small team, so expect variety and real ownership from day one.

What you'll do

Dispatch and driver coordination

• Assign and monitor bookings through the platform's admin dashboard
• Coordinate with drivers on pickups, drop-offs, delays, and route issues
• Track driver availability, attendance, and on-time performance
• Escalate breakdowns, accidents, or failed deliveries and follow through to resolution

Orders and customer support

• Respond to customer inquiries and booking requests across [channels — e.g. phone, Viber, Messenger, email]
• Handle complaints, delivery disputes, and rebooking requests
• Provide proactive status updates on delayed or problem shipments
• Onboard and assist new users on how to use the platform

Admin and back-office

• Maintain accurate records of trips, proof of delivery, and driver documents
• Prepare daily and weekly operations reports for management
• Support billing by validating trip data before invoicing
• Assist with driver onboarding requirements and document renewals
• Keep platform data (accounts, rates, service areas) accurate and up to date

What we're looking for

• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service
• Bachelor's degree in any field (Logistics, Supply Chain, Business, or IT is a plus)
• Comfortable working in web-based systems and spreadsheets (Google Sheets or Excel)
• Strong written and verbal communication in English and Filipino
• Organized under pressure, with good judgment on what to escalate and when
• Willing to work onsite, six days a week, and to be reachable for urgent operational issues
• Startup-ready: comfortable with changing processes and wearing multiple hats

Nice to have

• Experience in trucking, courier, freight forwarding, or last-mile delivery
• Familiarity with dispatch or fleet management software
• Basic understanding of Philippine transport regulations and permits

What we offer

• Government-mandated benefits
• Direct exposure to founders and a real say in how we build our processes

Pay: Php18,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Operations: 1 year (Preferred)

Work Location: In person