Operations Assistant

Who you are

• Excellent verbal and written communication and strong interpersonal skills
• Strong organisational and problem solving skills, with the ability to multi-task
• A flexible and adaptable approach to accommodate the varying aspects of the role, able to prioritise tasks and work to deadlines
• Good understanding of the importance of confidentiality in the workplace
• Sympathetic to the aims of the Trust and its mission to address educational disadvantage
• Excellent attention to detail
• Ability to work collaboratively as part of a team and independently with a high degree of initiative
• Personable, flexible and discreet; able to fit in to a small team
• Is eligible to work in the UK
• Experience of office administration/coordination
• Experience of managing a range of different projects
• Experience of working in the education or not-for-profit sector

What the job involves

• The Operations Assistant will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations
• The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives
• The Trust is seeking an enthusiastic and detail-orientated Operations Assistant to support the administrative activities that facilitate the smooth running of the Trust, organising people, information and other resources
• The role will provide practical and responsive support to colleagues, while helping to maintain effective processes and contribute to ongoing operational improvements. The role will report to the Senior Operations Officer
• Health and Safety:
• Lead on day-to-day Health and Safety, including compliance monitoring, documentation, regular reviews and staff training
• First Aider and Fire Warden (training will be provided)
• Supporting wellbeing activities and initiatives as required
• Office management:
• Acting as the Trust’s first point of contact, by providing a responsive and efficient service for general external and internal telephone, email, and mail enquiries
• Ordering stationary, general office supplies and IT equipment within budget
• Maintaining the general upkeep of the office premises
• Manage day-to-day office operations, including visitors, access, post and general administration
• Managing relationships with outsourced office providers, monitoring and reviewing service levels and performance, and supporting sourcing or renewals
• Managing relationship with Millbank Tower building management
• Supporting general office projects as required
• IT & Systems:
• Lead on office and IT equipment with line manager support
• Provide admin support for IT projects as required
• Other:
• Supporting with new starter and leaver operational processes
• Supporting centrally organised team activities
• Ad hoc support with GDPR queries
• Other duties as necessary from time to time
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

The application process

• Deadline: 10:00AM 8th October
• Applications should reach us by 08/10/26, with the interview round held at our London offices on 22/10/26
• DBS check may be required

Benefits

• Annual leave: 27 days per annum plus bank holidays (29 days per annum for roles at 'Head of' level and above).
• Pension scheme: Contributory pension scheme (subject to the conditions of the scheme) which includes a 7% employer pension contribution.
• Family leave: Enhanced maternity, paternity/ partner, adoption, shared parental leave pay and carer's leave (conditions apply)
• Flexible working: Minimum 2 office days per week, plus Flexible Working Policy
• Wellbeing: 2 paid mental health/ self-care days, annual wellbeing workshops and access to a confidential Employee Assistance Programme
• Other benefits include: Cycle to work scheme, life assurance cover, season ticket loans, and free tea, coffee, fruit and lunch when working from the office.