Operations Assistant

About the role

Join EPIC Campers as an Operations Assistant in our Christchurch team. No two days the same. You'll keep our campervans road-ready and our customers stoked. You'll welcome customers at pick-up and drop-off, handle vehicle checks and prep, manage basic maintenance and repairs, respond to customer enquiries, and support our operations with admin tasks and errands.

Key responsibilities

• Welcome customers at pick-up, walk them through their campervan, and get them set for the road
• Handle drop-offs — meet customers, run vehicle checks, update our systems
• Clean and prep vehicles to EPIC Campers' high standard, with all equipment on board before every hire
• Handle basic customer enquiries via email, WhatsApp and phone
• Basic vehicle checks and maintenance — fluid top-ups, wiper blades and more
• Basic campervan interior fixes — curtain tracks, drawer catches, small parts replacements
• Admin tasks and ad-hoc errands, including running vehicles to and from suppliers

About you

• A "roll up your sleeves and get it done" mentality — happy to smash through hands-on priority work
• Stellar communication skills, written and verbal
• High attention to detail — you love a good process and take pride in getting it right
• At least a year's experience in a dynamic operations or customer-facing role
• A full driver's licence and your own transport to get to and from our depot in Kaiapoi
• A growth mindset — hungry to learn, always improving, takes feedback like a champ
• Current NZ work rights

About us

EPIC Campers is a small but mighty campervan rental business with a growing fleet, depots and team in both Auckland and Christchurch. Our mission: deliver the ultimate 2 person NZ campervan experience. With 500+ 5-star Google reviews, we're known for innovative campervans, smart processes and genuinely great service.

Benefits

• $28-$31 per hour based on experience
• Annual performance bonus of up to 12% of salary (kicks in after 3 months)
• Free campervan rentals during off-peak times
• A fast-growing, innovative small tourism business with real career growth potential
• A fun, fast-paced culture that's big on results and low on red tape