Operations Assistant

Role Overview:

We are looking for a highly organized and proactive Operations Assistant to ensure the seamless execution of our academic programs and daily business operations. In this role, you will be the backbone of program delivery—managing resources, coordinating with faculty and students, and ensuring that every course runs efficiently from orientation to graduation.

Core Responsibilities:

1. Program Preparation & Execution

• Lead the end-to-end preparation for course requirements, ensuring all materials, schedules, and venues are secured before program launch.
• Act as the primary coordinator for program logistics: managing attendee lists, confirming start/end dates, and syncing with the Sales team for any schedule adjustments.
• Facilitate the production and distribution of student kits, course packets, and welcome materials, including coordinating with local and international providers for timely delivery.

2. Student & Faculty Liaison

• Serve as the main point of contact for students regarding schedules, classroom assignments, grades, and certification releases.
• Coordinate directly with teachers and professors to provide administrative support, manage timesheets, and ensure they have the necessary materials for instruction.
• Conduct professional student orientations and facilitate culminating activities/graduation programs.

3. Academic Data & Reporting

• Monitor and analyze key student metrics, including enrollment counts, attendance, passing rates, and attrition.
• Prepare and submit analytical reports to management to help track program success and operational efficiency.
• Manage the Learning Management System (LMS) by uploading presentations, assessments, and digital course materials.

4. Communication & Quality Assurance

• Draft, refine, and manage official email communications for participants, ensuring all messaging is professional and approved by management.
• Oversee external examination schedules and coordinate logistics for candidates where applicable.
• Serve as a "Quality Assurance" presence in the classroom, fostering a positive learning environment and acting as a bridge between students, faculty, and management.

5. Administrative & Facilities Management

• Manage classroom and venue reservations, optimizing space utilization for all scheduled programs.
• Process essential documentation, including the issuance of student certificates and the handling of partner institution requirements.
• Handle ad-hoc operational tasks and projects as assigned to support the organization's growth.

Qualifications:

• Bachelor’s degree in Business Administration or equivalent
• With 2-3 years of relevant work experience

Job Type: Full-time

Benefits:

• Staff meals provided

Work Location: In person