Operations Assistant

Safeplay Playground Services is a trusted name in the inspection, maintenance, repair, and installation of playground equipment. We work with Councils and Housing Associations across the Southeast, and we’re proud of our reputation for outstanding customer service and quality.

We are looking for a reliable, organised, and computer-savvy Operations Team Member to join our growing team based at our Hoo depot, near Rochester. This is a fantastic entry-level opportunity for someone looking to build a career in operations, logistics, or customer service.

About the Role:
Working within our small but busy operations team, you will play a key role in supporting the day-to-day running of our playground engineer fleet. From scheduling and stock management to handling queries and supporting our clients, this role offers variety, responsibility, and the chance to learn from experienced colleagues. You’ll report to our Office Manager and collaborate closely with Directors and engineers to ensure work is completed smoothly and efficiently.

Key Responsibilities:

• Support the planning and scheduling of engineer workloads
• Maintain accurate job records and provide engineers with relevant work details
• Communicate with customers and suppliers by phone and email in a professional manner
• Help keep our yard and stock areas clean, safe, and organised
• Assist with processing inspection reports and issuing work orders
• Resolve access issues or job-related queries with support from the team
• Ensure timely updates are shared with engineers if plans change
• Respond promptly to urgent or emergency job requests
• Occasionally support with basic physical tasks around the depot

What We’re Looking For:

• Strong computer skills (especially Microsoft Word, Excel, and Outlook)
• Highly organised, with good attention to detail
• A confident communicator, especially on the phone
• A team player who’s also able to work independently
• Willing to learn and grow in a fast-paced environment
• Resilient and able to prioritise when things get busy
• Living within a reasonable commute of Hoo, Kent

Why Join Safeplay?
At Safeplay, we value our people. You’ll be part of a supportive and close-knit team that takes pride in delivering excellent service. We offer:

• Full training and ongoing support
• A professional but friendly working environment
• The opportunity to develop your skills and take on more responsibility as you grow
• Real variety in your day-to-day work

Job Type: Full-time

Benefits:

• Company pension

Licence/Certification:

• Driving Licence and Vehicle (required)

Work Location: In person