Operations Assistant

SUMMARY

To run a safe, clean and organized trailer rental yard that projects a positive environment to our customers and employees. Responsible for ensuring that yard equipment is in safe working conditions at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Open and close rental agreements in computer and file related paperwork, as needed.
• Inquire about equipment damages when customer returns equipment.
• Perform weekly yard check for rental and resale inventory and reconcile information.
• Answer incoming calls as needed.
• Perform check-in and/or check-out inspections on trailers.
• Pull trailers and prep for customer deliveries.
• Oversee the process to ensure equipment is properly inspected both coming in and going out, and ensure the rental office knows which trailers and containers are available.
• Process trailers including inbound and outbound inspections.
• Inspects trailers for cosmetic damage and performs minor repairs as needed.
• Update trailer specifications/ data in computer or office file.
• Inspect trailers for water leaks and ensure that all trailer doors remain secured.
• Operate yard tractor to organize parking/storage of trailers.
• Pressure wash trailers and containers.
• Communicate with rental office on an ongoing basis, to ensure customer requests and orders are being filled.
• Keep yard organized and clean, free of clutter, trash, weeds pressure-washing, painting, etc.
• Communicate with Service Manager and/or shop personnel on damaged trailers and needed repairs.
• Communicate with customer while performing inbound and outbound inspections.
• Other duties may be assigned.

RENTAL SUPPORT DUTES:

• Initiate the mailing of new account application packets to prospective customers; process new account applications.
• Plan, schedule, and dispatch drivers for pick-up and delivery.
• Complete sales orders for reserved equipment.
• Inquire with customers at check-in if equipment is returned damaged.
• Perform weekly yard check for rental and resale inventory and reconcile information.
• Receive customer service calls. Resolve and/or redirect customers; follows up on completion.
• Control and track inventory, assign equipment, maintain documents and records.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A High School Diploma or general education degree (GED) is required with a one-year certificate from college or technical school; or three to six months related experience or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES:

• Strong work ethic and a desire to succeed.
• Excellent communication skills, both oral and written.
• Attention to detail and highly organized.
• Current state driver’s license.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Must able to communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands to finger, handle or feel; and to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must operate equipment such as phone, computer, copy machine, fax machine, fork truck, yard goat, hand tools, and refrigerated trailers.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to wet, humid conditions; working near moving mechanical parts; and outdoor weather conditions. The noise level in the work environment is usually moderate.

The candidate must be able to pass a pre-employment background check.

Mckinney Trailers is an Equal Opportunity Employer.