Operations Assistant

WE’RE HIRING: OPERATIONS ASSISTANT (TEAM LEADER)

We are a growing eCommerce company looking for a responsible, organized, and results-driven Operations Assistant who will serve as the Team Leader of our Operations Team.

This is a hands-on leadership role. The primary responsibility is to oversee daily operations, guide the team, resolve operational issues, and ensure that orders, deliveries, demonstrations, installations, and after-sales activities run smoothly.

Location: On-site — Don Antonio, Commonwealth, Quezon City
Office Relocation: Vertis North, within this year
Salary: Competitive and based on experience

Key Responsibilities:

• Lead and supervise the Operations Team’s daily activities.
• Conduct daily team huddles, communicate priorities, assign responsibilities, and monitor task completion.
• Ensure that daily operations run smoothly, efficiently, and according to company procedures.
• Coach, train, and mentor team members to improve their performance, productivity, communication, and problem-solving skills.
• Provide regular feedback, address performance gaps, and promote accountability within the team.
• Monitor team attendance, workload, productivity, service quality, and compliance with company policies.
• Coordinate with the Sales, Warehouse, Demo, Logistics, Finance, and Brand Management teams.
• Oversee orders, deliveries, pickups, product demonstrations, installations, and after-sales schedules.
• Monitor the Shipment Calendar and ensure that all order and delivery information is complete and updated.
• Ensure that products, accessories, inclusions, packaging, delivery instructions, and supporting documents are properly checked before release.
• Identify operational delays, bottlenecks, and recurring issues, then implement practical solutions.
• Resolve urgent operational concerns and escalate serious issues to management when necessary.
• Ensure that internal systems, spreadsheets, trackers, and reports are accurate and updated on time.
• Review operational documents, delivery records, expense reports, and other supporting files for completeness.
• Prepare and submit daily, weekly, and monthly operations reports to management.
• Maintain clear and professional communication with customers, suppliers, riders, and internal teams.
• Help develop and improve standard operating procedures, workflows, and team guidelines.
• Ensure that the Operations Team delivers a professional and consistent customer experience.
• Serve as the main point of contact between the Operations Team and management.
• Perform hands-on operational and administrative tasks when additional support is needed.

Qualifications:

• Proven experience as a Team Leader, Supervisor, Operations Assistant, Operations Coordinator, or similar role.
• Experience in eCommerce, logistics, order fulfillment, warehouse operations, deliveries, installations, or after-sales service is preferred.
• Strong leadership, coaching, delegation, and team-management skills.
• Able to motivate team members, provide constructive feedback, and handle performance concerns professionally.
• Strong organizational, decision-making, and problem-solving skills.
• Able to prioritize tasks and keep the team focused during busy or high-pressure situations.
• Detail-oriented and able to maintain accurate operational records.
• Proficient in Google Sheets, Microsoft Excel, Google Docs, email, and online productivity tools.
• Familiarity with inventory, order-management, or customer-management systems is preferred.
• Comfortable using AI-powered and automation tools to improve productivity is an advantage.
• Good written and verbal communication skills.
• Responsible, dependable, resourceful, and willing to take ownership.
• Willing and available to work on-site.

To apply, visit:
https://www.pvgc.ph/careers/operations-assistant/apply

Pay: Php30,000.00 - Php40,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person