Operations Assistant

Location: Office based, Enfield EN2, North London
Hours: Monday to Friday, 09:00 to 17:30
Job type: Full-time, permanent
Salary: Competitive, depending on experience

About us

Super Efficient is a busy domestic plumbing, heating, gas, drainage and property maintenance contractor with 27 staff, covering London. We work for letting agents, property managers, landlords and public sector clients, and we're growing.

The role

This is a key office role at the centre of our day-to-day operations. You'll keep our engineers' diaries running smoothly and make sure our clients and their tenants are looked after from the first call to the finished job.

You'll be helping to schedule 20 field engineers across London, with around 60 to 100 jobs a day.

You'll be part of our office team, working closely with our Operations Lead day to day and supported by our Operations Manager.

We're looking for someone who can:

• Book and schedule jobs for our engineers, including first visits and return visits
• Handle calls and emails from tenants, landlords, letting agents and clients
• Keep customers updated from booking through to job completion
• Pass clear, accurate job information between the office, engineers and clients
• Support with quotes, invoicing and job reports when needed

Systems you'll use

• Our in-house job management system and ServiceM8
• Outlook and Microsoft 365
• Client portals such as Fixflo and Dwellant

Full training is given on all of our systems.

What you need

• Office admin experience is essential
• Experience in a trade, property maintenance or facilities office is a big plus
• A confident, friendly phone manner
• Clear, professional written communication by email
• Able to understand job information quickly and pass it on accurately
• Organised and calm when things get busy

What we offer

• Competitive salary, depending on experience
• 21 days holiday plus bank holidays
• Company pension
• Free parking at the office
• Full training and real room to grow as the company expands

Benefits:

• Company pension
• Free parking

Application question(s):

• Have you worked in a trade or property maintenance office?

Experience:

• office administration: 1 year (required)

Work Location: In person