Operations Assistant

Location: Harrisburg, NC

Job Type: Full-Time

Reports To: Director of Operations

Position Summary

The Operations Assistant provides flexible, hands-on support to Morrison Millwork’s Warehouse & Delivery, Service, and Installation teams. This position helps ensure daily operations run smoothly by assisting with a variety of tasks based on business needs, workload, and departmental priorities.

Key Responsibilities

Warehouse & Delivery Support

• Assist with loading and unloading vendor and delivery trucks in safe and efficient manner.
• Move product within the facility and from the loading platform by carrying, pushing, rolling, forklifts, or other material handling equipment.
• Load and organize product in an ordered, logical manner onto the delivery truck ensuring contents ae properly secured to prevent breakage or damage.
• Work with customer on jobsite to determine best unloading zone and placement of product.
• Deliver high-quality products to our customers safely and in a courteous and timely manner.
• Assist with other warehouse/delivery tasks as needed.

Service Support

• Assist the Service team with receiving, organizing, locating, preparing, and moving materials need for service calls.
• Travel to customer job sites with the Service team as assigned.
• Actively assist with service calls and assigned work by handling materials, preparing work areas, retrieving tools and supplies, and performing general support tasks within the employee’s training and capabilities.
• Assist with moving, handling, and protecting window and door products and related materials.
• Help maintain clean, organized, and safe work areas during and after service activities.
• Follow direction from the Service team and communicate questions, concerns, or unexpected issues promptly.
• Assist with other Service Department tasks as needed.

Installation Support

• Travel to customer job sites with the Installation team as assigned.
• Actively assist installation crews with assigned job-related tasks, including material handling, product staging, site preparation, cleanup, and general installation support.
• Assist with loading, unloading, moving, and protecting products and materials at the warehouse and job sites.
• Help maintain an organized job site and protect products, property, and surrounding work areas from damage.
• Follow instructions from installation leadership and crew members and perform tasks appropriate to the employee’s training and authorization.
• Assist with other installation-related tasks as needed to support the successful completion of assigned jobs.

Core Competencies

• Demonstrates flexibility and adaptability when shifting between departments and changing priorities.
• Dependable and accountable, with a strong work ethic and commitment to completing assigned tasks.
• Willingness to learn new skills, accept feedback, and follow direction from team members and supervisors.
• Strong teamwork and collaboration skills, with a willingness to assist wherever operational support is needed.
• Demonstrates initiative by staying productive, anticipating team needs, and offering assistance when appropriate.
• Strong organizational skills and attention to detail when handling products, materials, tools, and assigned tasks.
• Effective communication skills, including the ability to ask questions, follow instructions, and communicate concerns promptly.
• Demonstrates safety awareness and a commitment to following established procedures and protecting products, people, and property.
• Ability to work in a hands-on environment, manage physical tasks, and contribute to the successful completion of assigned jobs.
• Demonstrates Morrison Millwork’s core values of Excellence, Collaboration, Honorable, Compassion, and Accountability in daily decisions, interactions, and execution of responsibilities.

Qualifications

Required

• High School diploma or equivalent.
• Valid driver’s license with an acceptable driving record.
• Must pass a background check and drug screening.
• Dependable, punctual, and willing to learn.
• Ability to follow verbal and written instructions.
• Ability to work effectively with different teams and adapt to changing daily priorities.
• Strong work ethic and a commitment to safety, organization, and quality.

Preferred

• Previous experience driving or assisting with deliveries using a box truck.
• Previous experience in a warehouse, delivery, construction, installation, service, or other hands-on environment.
• Experience handling materials, organizing inventory, or assisting with physical work.

Work Environment & Physical Requirements

• The position is based out of Morrison Millwork’s Harrisburg, NC office and warehouse.
• Work will also be performed at customer locations and residential construction job sites when supporting Service and Installation teams.
• Regular standing, walking, bending, reaching, lifting, carrying, and moving products or materials are required.
• Must be comfortable working indoors and outdoors in varying weather conditions and active construction environments.
• Must follow company safety policies, use required personal protective equipment, and operate tools or equipment only when properly trained and authorized.
• Local travel to customer job sites and other work locations is required as assigned.
• Work schedules and daily assignments may vary based on operational needs.