Operations Assistant

Operations Assistant, – Permanent Full-Time, Remote within the Greater Niagara Region

About Us

Kidsbooks Publishing is dedicated to creating books, in a variety of formats, that will educate, entertain, and delight children of all ages. Our mission is to foster a lifelong love of reading and learning. Each product is designed to support parent-and-child interactions and build memories that last a lifetime. We market our books to retailers, libraries, schools, and specialty markets. Many of our titles can be found at Costco, Barnes & Noble, Sam’s Club, TJ Maxx, Marshall’s, Target, Amazon, Walmart, BJs, Burlington, and more.

At Kidsbooks we have a passion for helping kids to learn and to have fun. Our culture, and everything that we do, is guided by our core values.

Our Opportunity

We are seeking an energetic, self-starting individual to join our company as an Operations Assistant. As part of our operations team, you collaborate with multiple team members, leaders, and stakeholders, participating wherever necessary to ensure smooth, efficient operations. Our ideal candidate has a wide range of applicable skills, from strong computer proficiency with Office productivity suites to attention to detail with data entry tasks. In this role, you may juggle multiple projects simultaneously, necessitating time management, multitasking, and organizational skills. You should have a thorough knowledge of our product and service offerings, and prior administrative experience is a strong plus. Duties include, but are not limited to the following:

• Processing customer orders into the ERP system
• Monitor all orders to ensure ship dates are met, routing is on time, and order accuracy
• Work directly with 3rd party carriers to schedule pickups, deliveries, and appointments
• Invoicing orders in ERP system
• Obtain and save Bills of Lading for shipments and requesting proof of deliveries.
• Support and resolve customer compliance issues such as shortages and logistics violations
• Assist in onboarding new customers.
• Assisting with project management by tracking deadlines, facilitating communication, and preparing reports.
• Assist in creation of SOPs
• Assist in maintaining regulatory registrations
• Support the operations team with administrative tasks
• Managing emails and correspondence

Qualifications

• Thorough industry knowledge with a minimum of three (3) years of practical experience
• Excellent written and verbal communication skills
• Bachelor’s degree in related field is a plus
• Outstanding interpersonal skills
• Ability to work in a high-performing and fast-paced work environment
• Proven ability to stay organized with a heavy and diverse workload
• Strong attention to detail, identifying and sharing continuous improvement opportunities
• Ability to work independently and with a team
• Goal-oriented, with growth mindset
• Willingness to learn and adapt
• Experience with ERP or WMS systems