Operations Assistant

MTB Event Rentals is seeking a highly organized, detail-oriented, and dependable Operations Assistant to work directly with the company owner in an extremely fast-paced work environment.

This is a hands-on position that requires exceptional multitasking skills, the ability to work under pressure, and the flexibility to manage constantly changing priorities throughout the day.

The ideal candidate must be able to think quickly, take initiative, work efficiently, and maintain accuracy while handling multiple responsibilities simultaneously.

Key Responsibilities

• Create, enter, and update customer rental orders accurately.
• Process order changes, additions, cancellations, and last-minute adjustments.
• Coordinate and manage will-call orders, including customer pickups and returns.
• Monitor and respond to customer emails promptly and professionally.
• Assist customers with order questions, product availability, and general inquiries.
• Work directly with the company owner to manage daily operational priorities, urgent requests, and administrative responsibilities.
• Communicate with warehouse and operations teams to ensure orders are accurate and properly coordinated.
• Maintain organized customer records, order details, and documentation.
• Follow up on pending orders, customer requests, and outstanding tasks.
• Resolve order discrepancies and assist with time-sensitive operational issues.
• Adapt quickly to changing schedules, urgent requests, and unexpected situations.
• Handle additional operational and administrative responsibilities as needed.

Qualifications

• Previous experience in an administrative, operations, or office assistant role preferred.
• Must be comfortable working in an extremely fast-paced, high-pressure environment.
• Ability to multitask efficiently while maintaining exceptional attention to detail.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and adjust quickly as business needs change.
• Comfortable working directly with the company owner and taking direction.
• Ability to work independently, take initiative, and solve problems.
• Proficient with computers, email, and order management software.
• Reliable, punctual, professional, and dependable.
• Experience in the event rental, hospitality, or related industry is a plus.

What We're Looking For

This is not a slow-paced administrative position. Our operations move quickly, and priorities can change multiple times throughout the day.

We need someone who thrives in a demanding environment, can handle pressure without becoming overwhelmed, and understands the importance of accuracy, efficiency, and timely communication.

You will be working directly with the company owner on a daily basis, so strong communication, accountability, initiative, and the ability to follow through on tasks are essential.

The right candidate is proactive, resourceful, highly organized, and capable of staying several steps ahead while managing multiple responsibilities.

Pay: $22.00 - $26.00 per hour

Work Location: In person