Operations Assistant Manager/Manager (Freight Forwarder)

Inteluck supports a variety of logistics services, including domestic transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services.

Headquartered in Singapore and operates in other Southeast Asian countries including Thailand and our Thailand Branch looking for Operations Assistant Manager/Manager (Freight Forwarder)

Working hours: 5 days (Mon – Fri: 9 a.m. – 6 p.m.)

Location: Fortune Tower (MRT Rama 9)

Key Responsibilities

1. Operations & Shipment Coordination

• Oversee and manage day-to-day international freight forwarding operations (Air / Sea / Land) for import and export shipments.
• Coordinate with carriers, co-loaders, overseas agents, and local vendors to schedule transport, track shipments, and ensure timely delivery.
• Monitor operational workflows, resolve shipment delays, and handle unexpected operational issues or disputes effectively.

2. Vendor Management & Cost Control

• Liaise with carriers, shipping lines, and logistics vendors to confirm space allocation, booking status, and service delivery.
• Review and verify operational charges, freight costs, fuel surcharges, and accessorial fees to support cost optimization.
• Track vendor and carrier performance, ensuring adherence to Service Level Agreements (SLAs).

3. RFQ Support & Cross-Team Collaboration

• Support RFQ/RFP processes by providing accurate operational requirements, lead times, and cost estimates.
• Collaborate closely with Sales, Customer Service, Customs Clearance, and Finance teams to ensure smooth operational execution and billing accuracy.
• Ensure all import/export documentation and customs compliance requirements are fully met.

4. Data Analysis & Performance Reporting

• Collect, track, and analyze key operational metrics (KPIs), such as on-time delivery rates and transit times.
• Prepare regular operational and performance reports for management.
• Identify workflow bottlenecks and implement continuous improvement initiatives to enhance operational efficiency.

Qualifications & Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3–5 years of experience in international freight forwarding operations (Air/Sea Freight).
• Experience at a Supervisory or Lead level is strongly preferred.
• Strong problem-solving, communication, and team management skills.
• Good command of English (both written and spoken).