Operations Assistant-Mandarin Speaker

Role Overview

The OA serves as the operational bridge between the sales team, management, and HQ. The role covers personnel administration, financial operations, and cross-team coordination, with workload peaking at month-start and month-end.

Key Responsibilities

• Manage full employee lifecycle administration: onboarding, account creation, offboarding, and fixed asset recovery.

• Coordinate new hire interviews, training arrangements, and system account setup (Office 365, BSS, Lark).

• Handle petty cash recording, reconciliation, and monthly replenishment applications.

• Process welfare expense tracking, rental applications and monthly attendance sheets

• Process monthly part-time subsidies, probation conversions, and quarterly salary adjustment emails.

• Maintain team cost reports and employee information tables; submit to Sales Management on a regular basis.

• Relay company policy updates to all team members and follow up on approval statuses.

• Liaise with HQ HR, Finance, Cloud Department, and Sales Management on operational matters.

Requirements

• Strong sense of responsibility, detail-oriented, and able to manage recurring deadlines independently.

• Good communication and coordination skills across teams and departments.

• Proficient in Office 365; experience with Lark systems is a plus.

• Prior experience in operations, administration, or HR support preferred.