Operations Assistant | WFH (A-FTX)

Position Summary

The Operations Assistant plays a key role in supporting the seamless execution of On-Board Courier (OBC), Ground Expedite, and Travel Agent solutions. This role involves creating and managing budgets, monitoring shipments, handling customer interactions, and booking travel arrangements. The ideal candidate will possess strong organizational and communication skills, ensuring efficient operations and excellent customer service.

Job Details:

• Part-time Employment
• Work from Home
• Schedule: Saturday 09:00-20:00 LAX & Sunday 09:00-22:00 LAX | Sunday 12 AM-11 AM & Monday 12 AM-1 PM Manila Time
• Following US Holidays

Responsibilities:

Proposal and Budget Management

• Create and manage budget proposals for On-Board Courier, Ground Expedite, and Travel Agent solutions.
• Basic Accounting Skills

Shipment Oversight

• Monitor and supervise ongoing On-Board Courier and road shipments, addressing unexpected issues promptly to ensure smooth operations.

Customer Service

• Handle customer inquiries and interactions via telephone, email, instant messaging, and other communication channels.

Travel Reservations

• Book, modify, and ticket flight reservations using a global distribution system (GDS).

Courier Coordination

• Assign freelance air couriers to On-Board Courier missions, providing detailed instructions and supervision to ensure successful delivery.

Qualifications:

• Proven experience in logistics, travel coordination, or a similar operational role.
• Proficiency in using a global distribution system (GDS) for flight reservations.
• Excellent problem-solving skills and the ability to manage unexpected issues effectively.
• Strong customer service skills with experience in handling inquiries through multiple communication channels.
• Ability to manage budgets and create detailed proposals.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Flexibility to adapt to dynamic operational requirements.
• Must possess a reliable WFH setup, including desktop/laptop, personal work equipment, and a stable internet connection with power backup.