Operations Assistant (Reliever)

Group Company: Shopping Center Management Corporation

Position description: Building Administration: Assist Mall Operation on daily operation with accordance on company standards of safety, cleanliness and orderliness. Tenant Relations: Provide assistance to the TRMs and TROs in the daily operations pertaining to tenant relations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities:

• Operations Assistant (Building Administration)
  • Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
  • Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
  • Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
  • Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
  • Engages in continuous learning and skill development to improve performance and contribute to organizational growth.
    Operations Assistant  (Tenant Relations) 
  • Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
  • Manages tenant construction processes including checklists, clearances, and bond refund documentation.
  • Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
  • Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
  • Pursues continuous learning and development to enhance skills and support organizational growth.

Competencies:

• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional