Operations Assistant, Sea Freight Billing

JOB OVERVIEW

• Perform the pro-active & comprehensive service to the customer relating to all functions of Seafreight Export / Import regarding billing, supplier invoice and communicating with related team members,
• Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
• To be responsible for ensuring accurate and timely billing processes in compliance with company policies and procedures.
• To work closely with internal teams, clients, and vendors to manage invoicing and resolve billing discrepancies efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize and navigate the CW1 (or similar) billing system effectively to generate invoices accurately based on the provided data, ensuring adherence to established billing procedures and client agreements.
• Verify and reconcile billing data with supporting documentation to guarantee accuracy and completeness.
• Collaborate with various departments, including Operations, Sales, and Finance, to gather necessary information for billing purposes and address any billing-related inquiries.
• Ensure timely invoicing of shipment as per company KPI · Release invoices to customers with
• supporting document according to requirement or SOP
• Ensure shipment costs are updated correctly in CW1 and to manage supplier invoices in Webcost
• Facilitate the process of requesting Cash on Delivery (COD) payments from Finance department
• Request and generate credit note / or invoice for PRS (Profit Share)
• Update all required systems - internal/ external with correct and required billing data timely ·
• Adherence to customer specific SOPs that is related to Billing procedures.
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Sorting and uploading of required documents into eDoc timely ·
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers ·
• Ensure timely invoicing of shipment as per company KPI · Release invoices to customers with supporting document according to requirement or SOP ·
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices ·
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sale personnel on the validity date of all customers’ quotations
• Participate in company projects and initiatives as required
• Stay informed about industry regulations and best practices to ensure compliance and recommend improvements to existing billing procedures.

QUALIFICATIONS

• With at least 1 year of working experience in ) in billing, invoicing, or accounts receivable in Seafreight or freight forwarding industry will be preferred.
• Proficient in computer software such as MS Excel, Word, PowerPoint and Email
• Strong attention to detail with excellent analytical and problem-solving skills.
• Knowledge of international shipping, logistics, or supply chain management is a plus.

Pay: Up to RM3,700.00 per month

Work Location: In person